For the first time I can think of, I am having an issue with TT.
Last week my speed dropped from 75mbps to around 30-35mbps. I also found I hade no dial tone.
After reporting this it was fixed the next day and i had a dial tone but still slow BB.
When logging into my TT account there was a message in red at the top of the page telling me that a service restriction is in place on my account as I had a balance due. I did not. And after talking to TT Support they confirmed this and that I am not restricted.
I use a BT Modem and a TP Link Archer C60 with OpenWRT installed and was asked to use the TT router instead to check if the slow speed persisted.
So I dug it out and set it up. And to my surprise my speed was back to 75mbps again.
It was short lived as today its back to what you see in the link at the top... 35mbps.
II am sure this must have something to do with that service restriction message but TT support insist that all is fine in that regard.
I talked to another person on support live chat tonight to say my speeds are slow again.
All they did was tell me that there is a "callback" booked for the 5th to see if my issues have been fixed and wont do anything!
Wow just wow.
Anyone got any suggestions? I am planning to call them next and speak to them over the phone vs online chat.
I am so tempted to just order BB from somewhere else like Vodafone (I have a mobile contract with them so get some money off)
Current Line Stats
Attainable Rate: DL: 83884 UL: 28269
Connection Speed: DL: 79999 Kbps UL: 19999 Kbps
SNR: DL: 7.2 UL: 14.4=9
Attenuation: DL: 8.7 UL: 2.9
Edited by Seansmit17 (Sat 24-Nov-18 22:43:56)