Yeah. I bet the chain of cock-up went something like this:
Comcast wants more money next year for the Sky channels. We can't justify putting up the Boost prices, but we could charge an extra flat fee, just like everyone else does.
Cool, let's charge all the customers of the TalkTalk TV product £4/month. And we'll re-arrange the other prices so it's fair.
Awesome, I'll code up some business logic that does that. Let's see, how do I tell if an account is a "TV" customer? Oh, I know, check the logs to see if their box has checked in to download ISP-specific branding over the past 60 days, then populate the database column from that Boolean. Simples.
CS and OCE teams:
[Nothing, because they weren't invited to the meetings]
3 km line on THTG: 16/1 Mb/s with TalkTalk Retail.
Previously: BT ISDN, Nildram, Plusnet, 186k, EFH, Be*, Plusnet (again), Pulse8, Sky, Plusnet Business.