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Standard User bs0d
(experienced) Wed 30-Jan-19 10:04:53
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Re: Beware: Stealth £4/month charge from February


[re: MrSaffron] [link to this post]
 
TalkTalk actually say now all of their packages come with TV now even if you dont have a tvbox.

So they're applying this £4 charge to everyone !!!!!!!!!!!!!
Standard User richi
(member) Wed 30-Jan-19 12:36:59
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Re: Beware: Stealth £4/month charge from February


[re: bs0d] [link to this post]
 
In reply to a post by bs0d:
TalkTalk actually say now all of their packages come with TV now even if you dont have a tvbox.

So they're applying this £4 charge to everyone !!!!!!!!!!!!!
The best information we have is that the £4 charge is only applied if you have connected a YouView box to your home network in the past 60 days (it doesn't need to be a TalkTalk-branded box though). This info originally came via the PR department, and has since been confirmed by two CEO-complaint reps, plus at least one OCE.

3 km line on THTG: 16/1 Mb/s with TalkTalk Retail.
Previously: BT ISDN, Nildram, Plusnet, 186k, EFH, Be*, Plusnet (again), Pulse8, Sky, Plusnet Business.
Standard User Oliver341
(eat-sleep-adslguide) Wed 30-Jan-19 14:33:08
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Re: Beware: Stealth £4/month charge from February


[re: bs0d] [link to this post]
 
In reply to a post by bs0d:
TalkTalk actually say now all of their packages come with TV now even if you dont have a tvbox.

Where do they say that? I see no evidence of that on that TalkTalk sales website.

Oliver.


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Standard User Malwaremike
(committed) Wed 30-Jan-19 17:11:57
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Re: Beware: Stealth £4/month charge from February


[re: MrSaffron] [link to this post]
 
Just for interest I inquired about BB/calls package on the TT website, wondering if the £4 charge is mentioned to new customers. Compulsory 'question' second screen into the site:
Yes, it's my line and I'd like to switch it to TalkTalk

Who in their right mind would agree to this even before they could get a quote? I closed the window PDQ
Standard User Oliver341
(eat-sleep-adslguide) Wed 30-Jan-19 17:44:45
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Re: Beware: Stealth £4/month charge from February


[re: Malwaremike] [link to this post]
 
I followed the new order process and got to this screen in the end: https://imgur.com/a/vGRRltm

No obligation to add £4 for TV, although it was an optional extra offered.

Oliver.
Standard User baby_frogmella
(knowledge is power) Wed 30-Jan-19 17:51:25
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Re: Beware: Stealth £4/month charge from February


[re: Malwaremike] [link to this post]
 
In reply to a post by Malwaremike:
Just for interest I inquired about BB/calls package on the TT website, wondering if the £4 charge is mentioned to new customers. Compulsory 'question' second screen into the site:
Yes, it's my line and I'd like to switch it to TalkTalk

Who in their right mind would agree to this even before they could get a quote? I closed the window PDQ


Or you can get a quote on the TT website without entering your tel number, ie postcode/address only. This is the result for my address, its clear TT do not levy the £4 charge for new broadband only customers:

https://i.postimg.cc/1z9dRv4M/TalkTalk.jpg

Edit: Beaten to it by Oliver341 smile

FluidOne FTTPoD 330/30 Mbps
Linksys EA9500v2

Edited by baby_frogmella (Wed 30-Jan-19 17:57:31)

Standard User richi
(member) Mon 04-Feb-19 12:51:21
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Re: Beware: Stealth £4/month charge from February


[re: richi] [link to this post]
 
Well the latest development is "interesting"...

Some people are now being told they were sent the £4 letter by mistake, and the £4 will not apply to them. I've not seen a clear statement to the effect that the "mistake" was identifying people simply by having a YouView box connected over the past 60 days, but I wouldn't be surprised if that's what TT means.

3 km line on THTG: 16/1 Mb/s with TalkTalk Retail.
Previously: BT ISDN, Nildram, Plusnet, 186k, EFH, Be*, Plusnet (again), Pulse8, Sky, Plusnet Business.
Standard User richi
(member) Mon 11-Feb-19 14:43:58
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Re: Beware: Stealth £4/month charge from February


[re: richi] [link to this post]
 
In reply to a post by richi:
Some people are now being told they were sent the £4 letter by mistake, and the £4 will not apply to them.
…and at least one is now complaining that they were charged £4 after all!

3 km line on THTG: 16/1 Mb/s with TalkTalk Retail.
Previously: BT ISDN, Nildram, Plusnet, 186k, EFH, Be*, Plusnet (again), Pulse8, Sky, Plusnet Business.
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