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Standard User barrywise
(newbie) Fri 16-Dec-11 14:42:11
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tbbmeter crash


[link to this post]
 
Just installed tbbmeter on XP. It runs for a minute or two then crashes with the message "tbbmeter has encountered a problem and needs to close. We are sorry for the inconvenience." with a dialogue box about sending Microsoft an error report. Help!
Administrator MrSaffron
(staff) Fri 16-Dec-11 14:44:27
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Re: tbbmeter crash


[re: barrywise] [link to this post]
 
Is there a tbbmeter.log file in the thinkbroadband.com\tbbmeter folder?

The contents of that may help to indicate what is going on. Though your description sounds like an unhandled exception, which are very rare, but with the myriad of windows variations do happen now and then.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User barrywise
(newbie) Fri 16-Dec-11 15:41:55
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Re: tbbmeter crash


[re: MrSaffron] [link to this post]
 
I tried an update, but still got a crash. Here's the latest entry in the log file....

16/12/2011 15:38:52, 00, In main constructor
16/12/2011 15:38:54, 01, Running version 0.9.8.4
16/12/2011 15:38:57, 00, Form1_Load
16/12/2011 15:38:57, 00, App is starting in visible mode
16/12/2011 15:38:58, 00, Load W=714 H=208
16/12/2011 15:38:58, 00, Load X=164 Y=120
16/12/2011 15:39:03, 04, Status 852, Checking for new version
16/12/2011 15:39:21, 00, Oldest entry stored is: 16/12/2011 15:40
16/12/2011 15:39:21, 00, Newest entry stored is: 16/12/2011 15:40
16/12/2011 15:39:21, 01, Passed checks
16/12/2011 15:39:30, 00, In main constructor
16/12/2011 15:39:31, 01, Running version 0.9.8.5
16/12/2011 15:39:32, 00, Form1_Load
16/12/2011 15:39:32, 00, App is starting in visible mode
16/12/2011 15:39:32, 00, Load W=714 H=208
16/12/2011 15:39:33, 00, Load X=164 Y=120


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Administrator MrSaffron
(staff) Fri 16-Dec-11 15:50:37
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Re: tbbmeter crash


[re: barrywise] [link to this post]
 
It has automatically upgraded itself to the latest version, presume you saw the pop-up window, and the small tbbmeterchecker application run to carry the upgrade out at 3:39 pm today.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User barrywise
(newbie) Fri 16-Dec-11 16:11:02
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Re: tbbmeter crash


[re: MrSaffron] [link to this post]
 
Yes, saw pop-up window and tbb running OK, then crash with same error message. The crash occurs whichever browser i use - Firefox or IE.
Administrator MrSaffron
(staff) Fri 16-Dec-11 16:32:43
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Re: tbbmeter crash


[re: barrywise] [link to this post]
 
Browser should not matter.

After checking that tbbmeter.exe is not running via task manager, if you double click the tbbmeter.exe file and run it, can you copy in the log file again.

There are a myriad of traps in the code to avoid your error, so it is most likely not our code, but one of the windows libraries that is the issue.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User barrywise
(newbie) Fri 16-Dec-11 17:34:54
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Re: tbbmeter crash


[re: MrSaffron] [link to this post]
 
I restarted computer, tbbmeter started automatically. I stopped it via task manager, restarted it by double clicking on tbbmeter.exe and then looked at the log...

16/12/2011 17:24:45, 00, Oldest entry stored is: 16/12/2011 15:40
16/12/2011 17:24:45, 00, Newest entry stored is: 16/12/2011 17:25
16/12/2011 17:27:45, 00, In main constructor
16/12/2011 17:27:54, 01, Running version 0.9.8.5
16/12/2011 17:28:00, 00, Form1_Load
16/12/2011 17:28:00, 00, App is starting in visible mode
16/12/2011 17:28:00, 00, Load W=714 H=208
16/12/2011 17:28:00, 00, Load X=164 Y=120
16/12/2011 17:29:17, 00, In main constructor
16/12/2011 17:29:18, 01, Running version 0.9.8.5
16/12/2011 17:29:19, 00, Form1_Load
16/12/2011 17:29:19, 00, App is starting in visible mode
16/12/2011 17:29:19, 00, Load W=714 H=208
16/12/2011 17:29:19, 00, Load X=164 Y=120

Opened up Firefox and tbb meter crashed. the log now says....

16/12/2011 17:29:17, 00, In main constructor
16/12/2011 17:29:18, 01, Running version 0.9.8.5
16/12/2011 17:29:19, 00, Form1_Load
16/12/2011 17:29:19, 00, App is starting in visible mode
16/12/2011 17:29:19, 00, Load W=714 H=208
16/12/2011 17:29:19, 00, Load X=164 Y=120
16/12/2011 17:30:19, 00, Testing log file
Administrator MrSaffron
(staff) Sun 18-Dec-11 22:58:38
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Re: tbbmeter crash


[re: barrywise] [link to this post]
 
Is it always after starting firefox? If so which firefox plugins do you run?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User barrywise
(newbie) Mon 19-Dec-11 13:32:08
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Re: tbbmeter crash


[re: MrSaffron] [link to this post]
 
The crash happens whether running FF or IE

I tend to use FF (8.1.0) most and have these plugins:-

Adobe acrobat
Getplusplus for adobe
itunes application detector
Java development toolkit
Java platform
MS Office 2003
MS DRM object
MS DRM plugin
Quicktime plugin
Shockwave flash
Windows Media Player DLL
Windows Presentation Foundation

I also have the foplowing extensions:-
Auction Defender
Buyertools
Download helper
Property Bee
Session Manager

If you think I should try disabling things any ideas about which to try first?
Administrator MrSaffron
(staff) Mon 19-Dec-11 14:41:53
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Re: tbbmeter crash


[re: barrywise] [link to this post]
 
Try this

In tbbmeter, right click for context menu and select Types of Network traffic to display, and Disable TCP/UDP monitoring.

The app will then revert to getting the numbers purely from the network interface, rather than IP level sniffing. The later on some setups does have issues.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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