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Anonymous
(Unregistered)Thu 26-Jan-12 18:31:06
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tbbMeter will not work.


[link to this post]
 
I have Windows XP and have downloaded and installed Microsoft NET 2.0 to be sure to be up to date and installed tbbMeter v0.9.8.4. However when I attempt to open it to start using the program nothing happens. At all.
Can you help?
Jules.
Administrator MrSaffron
(staff) Thu 26-Jan-12 18:49:37
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Re: tbbMeter will not work.


[re: Anonymous] [link to this post]
 
Can you see a file c:\program files\thinkbroadband.com\tbbmeter\tbbmeter.log

Open that in notepad and paste the contents into a post, and maybe able to figure something out from it

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Anonymous
(Unregistered)Thu 26-Jan-12 20:17:19
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Re: tbbMeter will not work.


[re: MrSaffron] [link to this post]
 
Uhm, there is no .log file. I've tried reinstalling it in case that didn't work properly, but to no avail. I've also attempted to use the tbbMeter checker but that just creates a back up file which then cannot be accessed. Very confused! Any hope?


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Administrator MrSaffron
(staff) Thu 26-Jan-12 20:43:51
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Re: tbbMeter will not work.


[re: Anonymous] [link to this post]
 
Does the tbbmeter.exe file still exist?

If the exe is not running, then most likely your AV/Firewall suite is stopped it from running.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Anonymous
(Unregistered)Thu 26-Jan-12 21:15:49
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Re: tbbMeter will not work.


[re: MrSaffron] [link to this post]
 
Not after I did the checker. It changed to tbbmeter.exe.bak, I reinstalled it and it still wouldn't work. Has also been added as an exception in my firewall. Jules.
Administrator MrSaffron
(staff) Thu 26-Jan-12 21:22:06
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Re: tbbMeter will not work.


[re: Anonymous] [link to this post]
 
With no error messages to go on, and no log from the application not much else to go on.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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