You would need a monitor that records the traffic via the router. You advised the Monitor you currently have is only on the laptop, as such any other devices will not be measured (including any phones, smart TV's, Playstations, Xbox's, Tablet PC's etc).
and may not be giving an accurate result of the total data transferred.
It is also worth checking and changing your wireless security password to ensure no-one else is able to access your wireless network
With regards to us "ouncing the minute you go 1mb over", this is simply not the case. In the first instance of exceeding your download limit (which is only relevant to Essentials, TT Plus is unlimited anyway) we send a warning letter advising your usage exceeded your limit. If you usage remians above your limit a second letter would be issued, if a third excess occurs within 6 months of the first, then action would be taken.
This ensures customer can make necessary amendements to either their usage (to bring it below the limit) or account (such as changing plan or adding the unlimited boost to the essentials package) before any actions is taken, to ensure the usage limit is suitable for your needs.
TalkTalk Online Community Department
TalkTalk, Online Community
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