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Standard User 1Gopher
(newbie) Mon 16-Mar-15 10:55:28
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Main Site Speed test


[link to this post]
 
It appears that for the Last week if I carry out a speed test via the site the test proceeds through the 2 download sections and then stalls on the Upload IE 00.00 and of course in turn does not finish the Test!? If I open a seperate IE 11 Tab and view my News Home page then the upload test starts and completes the speed test in the first Tab!!

Virgin XXL 100Mbps

Edited by 1Gopher (Mon 16-Mar-15 11:03:48)

Administrator MrSaffron
(staff) Mon 16-Mar-15 10:58:39
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Re: Main Site Speed test


[re: 1Gopher] [link to this post]
 
Two versions is it the http://labs.thinkbroadband.com/speedtest
or the http://www.thinkbroadband.com/speedtest/speedtest2.html version that is having problems.

Some proxy servers can cause a stall of 2 to 4 seconds on the first tester, but it should then proceed, certainly there is no Virgin Media wide issue as the volume of test results is perfectly normal.

What browser, computer and av software suite are you using.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 1Gopher
(newbie) Mon 16-Mar-15 11:13:17
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Re: Main Site Speed test


[re: MrSaffron] [link to this post]
 
MY Pc is an Octo core 8350 Amd 16GB Ram 220Gb crucial m500 Win 7 all fully updated, Hmm just checked my results from this morning which have now completed Download is around the 150 Mbp as it should be but the Average up load is only around 2.4Mbps with a burst of 12.2Mbps most peculia andyet Speed test.net Shows correctly
http://www.speedtest.net/my-result/4217806835

Virgin XXL 100Mbps

Edited by 1Gopher (Mon 16-Mar-15 11:20:01)


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Administrator MrSaffron
(staff) Mon 16-Mar-15 11:30:10
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Re: Main Site Speed test


[re: 1Gopher] [link to this post]
 
Knowing it works for other speed tests does not help - I asked about which of our two versions you used, since that makes a big difference to where we need to look for help.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Mon 16-Mar-15 11:45:51
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Re: Main Site Speed test


[re: MrSaffron] [link to this post]
 
Okay have looked and it looks like it was working for you on http://www.thinkbroadband.com/speedtest/results.html... 7th March, but misbehaving on 16th http://tbb.st/142650351972134611609

Does the upload stall for around 90 seconds before traffic starts moving in the upload direction? And were the tests done on the exact same PC?

The flash test which is what you are using has not had any changes for many weeks, hence asking the http://labs.thinkbroadband.com/speedtest version is the one that is having a lot more changes made. So immediate presumption was we had broke something, but looks more likely that this may be a AV issue.

We are not using HTTP for the upload in the flash test, but a custom protocol over TCP port 8095 which now and then draws ire from some AV suites. Looking at the most recent 100 Virgin Media users today you appear to be the only one with this problem. Others are getting the 3, 6 or 12 I'd expect.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 1Gopher
(newbie) Mon 16-Mar-15 11:50:29
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Re: Main Site Speed test


[re: MrSaffron] [link to this post]
 
Thank you
Kapsersky diabled and is all ok

Virgin XXL 100Mbps
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