I am new to this and desperate for help as my ISP does not seem to have any idea how to slove this problem.
12/10/10 Broadband working fine and normal, but around 10:00 hrs we experienced a loss of connection to most of the common websites and this still continues.
We are able to send and receive emails, but not all the email content is visible, for example the pictures on a Debenhams advert are not seen.
We are able to access the following sites;
http://www.hivetelecom.com/ - fully accessible
www.google.co.uk - can access, carry out a search and display the search results, but if we click on any of the results they are not available.
www.tfl.com - fully accessible
http://www.virginholidays.co.uk/ - accessible and links available, but unable to enter most details into the complete holiday search box.
We are unable to access most other sites, including;
We have tried the following;
Changed the modem - currently using a ZyXEL supplied when we took up the service, have also tried an Etec modem, both have the same issue.
Two wireless laptops running Windows XP have the same issue. The main PC is running Windows 7 Professional 64 bit; this has been in use for a few months.
An E63 mobile phone - this also has the same issue.
We also have a Freesat box which receives BBC iplayer via a wired ethernet cable plugged into the modem. This has been in use for a few months with no problems, and when connected is actually working fine. We currently have this unplugged.
We have checked the DNS with tech support and this is fine. We have carried out several procedures suggested by them but to no avail.
Tech support are simply passing the problem from one department to another; each time we phone them they ask us to try something we have already done, then say it is being passed back to whatever level they decide to send it to next... I am pulling my hair out with this one!
Any suggestions would be fantastic please, many thanks.
Edited by kas68 (Sat 23-Oct-10 12:49:10)