Apologies in advance for the non techie language
I have been with my ISP for 4y
My connection has been solid until about 6 months ago when it started dropping out
It is usually in the evenings and now has reached the point where it is unusable from 6-11pm yet is OK during the day
As far as I know nothing has changed in my house or locally
My router logs the drops
Ive spoken to my ADSL provider who can see the drops and say all is well with everything up to my phone line
Now the phone line runs through about 6 of my neighbours trees and bushes and so has to be an obvious contender for the problem
My hesitation is that BT want £130 if they find nothing wrong when I call them out
Surely running my phone line through trees and bushes is the problem isnt it?
As described they are my neighbours not on my land and pruning them will be a major headache and expense
There is no other easy access from the nearest telegraph pole to my house
How is this likely to pan out please?
Im about to call BT and book the appointment but am curious about what they will suggest not to mention if they will charge my £130 if and when they find nothing wrong with my equipment