I wonder if anyone can offer some advice. I have had an on going problem with BT now for over a year. I wont go into all the gory details as we could be here for some time. Appologies in advance for any spelling - Fat fingers + iPhone
My ISP is Fast.co.uk - Who, I must add, have gone out of there way to help. I do hold the record for the longest open ticket
So thats something at least!!!
I live about 3/4 Mile from the exchange.
Approx 12 months ago I was a happy customer. My down sync was 7.2MB. being a geek you always strive for a higher download speed, so when LLU bcame avaiable, the "promise" of higher speeds was to much to take, I asked to be put on the service.
For about 2 months my sync speed down levelled off at 8.5MB, my up Sync has remained contant at 1MB.
Over the course of the year the down syn has detiriated. first it went from 8.5 to 6MB. it stayed like this for 2 months or so, it then went to 5MB over the course of a month and it currently at 4MB.
Onthe adivce of the ISP I have changed my router 3 times (currently running a Draytek vigor) I have had numerous engieers out to my house, probably about 15, even senior engineers. I have had the REIN (forgive the spelling) team out twice, the reason behind this is that the line would contatnly reset in the evening around 21:30 - 22:00, having said that it can reset at any time.
BT have tested the line and said it should support up to 12MB. They have changed my profile, they have taken me off of LLU they have tried everything you can possibly think of.
The last message from my ISP was that BT dont think the line has degraded???? And if i continue to push them into looking at the issue they will say the line cant support ADSL and cease it.
So from 8.5MB to 4 in less than a year.
Something that you should be aware of though.
If I was to resart my Router now, it would Sync between 7 - 8MB it wwill stay at 8MB for about a day or until the evening time, the line will then reset on its own a number of times until it gets to 4MB.
After a year I am getting so fed up with it. I cant change to Virgin as they have not run cable to my door and it seems that my Excahnge (rainham Kent) will not get Fibre for some time.
Any help, or pointers would be very much appreciated.
If you need more info just let me know.