The reason for my taking the broadband connection is to allow me to connect via VPN to my office to allow me to work from home. The problem is that the line keeps dropping and with it the VPN and any work I'm doing at that time. I've had numerous BT engineers out who have sorted part of the problem so the impact is less severe. One engineer blamed it on my mains electricity, so, as I had a spare UPS hanging about I connected that up, but the drop outs continue. This morning I received the following update to the ticket:
Such isolated incidents of the PPP session dropping are quite normal and something that can't avoided or mitigated for. It won't simply happen when the VPN connection is in use, there is a likelihood that during normal browsing there may be drops. The number of drops seen aren't that high to indicate that there is a possible issue at the exchange but I am monitoring the connection and reviewing the performance.
The question I would like to ask is, is this correct? Although I'm very capable with dealing with servers and systems (I'm a 3rd line support tech by trade) I am less able to diagnose WAN issues.
Any help would be most appreciated.