Rate (Kbps): 14585 1021
Shows you have been moved to an "up to" 20/24 Meg service and you are getting a good speed from it.
Your low throughput is for other reasons. I understand that when ISPs throttle you they reduce your Sync; they haven't here.
You can analyse your errors here if you have an "adslctl" router which you seem to have: http://adsl.tin2tin.net/
. You should run your router for some time to get meaningful results.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 19 Meg Tweaked / 16 Meg Untweaked LLU BB