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Standard User Londoner_85
(newbie) Wed 06-Jul-11 14:08:08
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12Km from exchange in London?


[link to this post]
 
Hi all,

I've recently bought a new flat in Hammersmith, London - and have just managed to get the phone line in the property reactivated with BT.
My exchange is This one.

When I try to sign up for broadband with BE I am told I live too far from the exchange, after speaking to someone there they told me that according to BT I am 12KM from the exchange. Although I'd guess I'm less than 2.

I rang up BT about this, and the person I spoke to had no idea what I was on about, but said they will look into it.

Is this usual, or is there definitely a problem here? Would it be with BT or BE?
I have no confidence in the BT employee I spoke to doing anything, so I'd like to be able to ring back with the correct information to fix things.

What may be a related problem is that I couldn't sign up with Primus to activate the phone line, they spent a week telling me either the phone number (which I got from 17070) or the postcode/address was wrong, despite me telling them otherwise.
After getting wound up going in circles I just went with BT instead.

Thanks for any help.
Standard User john2007
(legend) Wed 06-Jul-11 14:11:12
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Re: 12Km from exchange in London?


[re: Londoner_85] [link to this post]
 
Do you have broadband at the moment? If you do could you post your current line stats, see http://kitz.co.uk/adsl/frogstats.php (the stats will indicate distance to the exchange).
Standard User Londoner_85
(newbie) Wed 06-Jul-11 14:21:52
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Re: 12Km from exchange in London?


[re: john2007] [link to this post]
 
Hi,

No i do not have broadband currently, I have only managed to get the phone line reactivated a couple of days ago..


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Standard User kitcat
(newbie) Wed 06-Jul-11 14:25:57
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Re: 12Km from exchange in London?


[re: Londoner_85] [link to this post]
 
I think you will find that BT have closed West Kensington building and you are now served from another building further away. However I would be surprised if it was 12Km away.
Standard User lockyatlrg
(fountain of knowledge) Wed 06-Jul-11 14:43:33
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Re: 12Km from exchange in London?


[re: Londoner_85] [link to this post]
 
if you really are 12km away due to exchange closing, I would try and cancel and go for virgin media. Put your number in the BT line checker? see when FTTC is ready.

BT Infinity
ROUTER:-HomeHub3
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Standard User Londoner_85
(newbie) Wed 06-Jul-11 15:16:02
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Re: 12Km from exchange in London?


[re: lockyatlrg] [link to this post]
 
unfortunately Virgin Media is not available in my area either, according to their website.

If you meant this line checker it seems fine for ADSL & ADSL 2+.

I'm interested in BE for their lack of traffic chaping and low latency. I'm a PC gamer, so low latency would be great.

Edited by Londoner_85 (Wed 06-Jul-11 15:19:45)

Standard User XRaySpeX
(knowledge is power) Wed 06-Jul-11 15:17:48
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Re: 12Km from exchange in London?


[re: Londoner_85] [link to this post]
 
In reply to a post by Londoner_85:
after speaking to someone there they told me that according to BT I am 12KM from the exchange. Although I'd guess I'm less than 2.
Most likely BT laggy database still has your phone # at its old location miles away from your current exchange. You may need to wait a bit for it to catch up with its new location.

EDIT: What does BT Postcode Checker say compared with BT Availability Checker?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 19 Meg Tweaked / 16 Meg Untweaked LLU BB

Edited by XRaySpeX (Wed 06-Jul-11 15:22:43)

Standard User MHC
(legend) Wed 06-Jul-11 15:18:21
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Re: 12Km from exchange in London?


[re: Londoner_85] [link to this post]
 
Leave it another day or so for the line information to filter through ...

Once the correct information is available the results may change.





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Standard User Londoner_85
(newbie) Wed 06-Jul-11 15:21:32
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Re: 12Km from exchange in London?


[re: XRaySpeX] [link to this post]
 
the number was linked (through 17070) even when the line was dead though?
The number hasn't changed now it is activated - will that make a difference?
Standard User XRaySpeX
(knowledge is power) Wed 06-Jul-11 15:23:56
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Re: 12Km from exchange in London?


[re: Londoner_85] [link to this post]
 
What does BT Postcode Checker say compared with BT Availability Checker?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 19 Meg Tweaked / 16 Meg Untweaked LLU BB
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