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Standard User JamesLiv
(newbie) Thu 28-Jul-11 19:46:52
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No Line on Telephone - Bt Master socket also burnt out


[link to this post]
 
Hi guys,

Looking for some advice.

I have no line error (written on screen) on my phone line and no dial tone, but when i check the test socket once removing the half section there is a dial tone.

There is only 1 extension on it, which supplies the router, but this extension also does not work via phone, but does work on BB

There is a burnt out connection on the lower terminals inside the master socket so not sure if this is effecting it.


My phoneline is with Sky, so not sure if connect them or BT as its their box.

Any help would be great, do not want to be charged a call out fee
Standard User shtu
(experienced) Fri 29-Jul-11 09:48:36
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Re: No Line on Telephone - Bt Master socket also burnt out


[re: JamesLiv] [link to this post]
 
Post a picture of the damage, please.
Administrator MrSaffron
(staff) Fri 29-Jul-11 09:51:55
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Re: No Line on Telephone - Bt Master socket also burnt out


[re: JamesLiv] [link to this post]
 
For phone faults you telephone who ever you pay the line rental to, they arrange the right people to come out.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User Hatari
(member) Fri 29-Jul-11 11:30:45
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Re: No Line on Telephone - Bt Master socket also burnt out


[re: JamesLiv] [link to this post]
 
If, subject to the picture that Mr Saffron has asked for, it is only a damaged faceplate BT will charge for that. Faceplates are available online

Standard User JamesLiv
(newbie) Sun 31-Jul-11 17:04:40
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Re: No Line on Telephone - Bt Master socket also burnt out


[re: Hatari] [link to this post]
 
Hi thanks everyone pics as requested

http://imageshack.us/photo/my-images/155/photo2ues.jpg
http://img191.imageshack.us/img191/7123/photo3mg.jpg
http://img560.imageshack.us/img560/77/phototy.jpg

Sorry for poor quality taken with phone

Edited by JamesLiv (Sun 31-Jul-11 17:06:33)

Standard User Hatari
(member) Sun 31-Jul-11 17:42:54
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Re: No Line on Telephone - Bt Master socket also burnt out


[re: JamesLiv] [link to this post]
 
Many thanks for the photos, helped a lot.

Looking at the photos, not sure that is not just dirty, but if your convinced it is burnt it needs replacing. See here

Looking at the wiring you have two extensions, is that correct?

The white/blue wire for one of the extensions (on the faceplate) does not look to be fully into the IDC connector, I would gently push it home.

Also check that the only wires connected in the extensions are the blue/white and the white/blue in terminal 2 & 5. If the ring wire (terminal 3) is connected in the extensions it will still feed interference into the system and hence to the router.

Hope that helps

Edited by Hatari (Sun 31-Jul-11 17:44:12)

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