Technical Discussion
  >> Technical Issues


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User jambosee
(newbie) Wed 28-Sep-11 17:17:12
Print Post

NEW BT INSTALLATION. FAULTY WIRING. NEED HELP


[link to this post]
 
FIRSTLY I APOLOGISE IF NOT PLACED IN CORRECT FORUM.

THE PROBLEM
Hi there, this is quite complicated but I will try and explain it as best as I can...hope someone can help cos quite frankly, BT are useless!

I have been a TalkTalk customer for a few years but recently decided I'd like BT Vision so I decided to have a new BT line installed and to keep my TalkTalk service running as well, on the socket that I originally had (obviously)

The BT engineer came to install my new socket and seemed to have some problems, it took him over an hour.

When the engineer had left, I tried to make a call from the new socket and realised it was completely dead (no dial tone)

I then realised that the socket which I had been using for my TalkTalk service originally was now connected to BT along with my new phone number which I thought was strange because the new socket that had been installed was dead.

So now I am receiving calls and my broadband from BT but it is on the socket which should be TalkTalk and the socket that should actually be BT is dead.


THE WIRING
This is where this could get complicated lol. I unscrewed both the sockets which are BT Openreach NTE5 master sockets.

[COLOR="Red"][SIZE="4"]THE PROBLEM[/SIZE][/COLOR]
[SIZE="2"]Hi there, this is quite complicated but I will try and explain it as best as I can...hope someone can help cos quite frankly, BT are useless!

I have been a TalkTalk customer for a few years but recently decided I'd like BT Vision so I decided to have a new BT line

installed and to keep my TalkTalk service running as well, on the socket that I originally had (obviously)

The BT engineer came to install my new socket and seemed to have some problems, it took him over an hour.

When the engineer had left, I tried to make a call from the new socket and realised it was completely dead (no dial tone)

I then realised that the socket which I had been using for my TalkTalk service originally was now connected to BT along with

my new phone number which I thought was strange because the new socket that had been installed was dead.

So now I am receiving calls and my broadband from BT but it is on the socket which should be TalkTalk and the socket that should actually be BT is dead.
[/SIZE]

[COLOR="Red"][SIZE="4"]THE WIRING[/SIZE][/COLOR]
[SIZE="2"]This is where this could get complicated lol. I unscrewed both the sockets which are BT Openreach NTE5 master sockets.[/SIZE]

WORKING SOCKET
SLOT A HAS A YELLOW WIRE COMING FROM IT WHICH GOES INTO A SMALL ROUND RED THING (SITUATED IN NEW SOCKET) AND THEN HAS AN ORANGE/WHITE WIRE LEAVING THE RED THING WHICH GOES INTO THE MAIN TELEPHONE WIRE.

SLOT B HAS A BLUE WIRE COMING FROM IT WHICH GOES INTO A ROUND RED THING (SEPERATE ON FROM THE ONE MENTIONED ABOVE) AND THEN HAS A WHITE/ORANGE WIRE LEAVING THE RED THING WHICH GOES INTO THE MAIN TELEPHONE WIRE.

NOT WORKING SOCKET
BLUE WITH WHITE WIRE CONNECTED INTO SLOT A
WHITE WITH BLUE WIRE CONNECTED INTO SLOT B
GREEN WITH WHITE WIRE NOT BEING USED
WHITE WITH GREEN WIRE NOT BEING USED
ORANGE WITH WHITE WIRE CONNECTED THROUGH RED THING GOING INTO WORKING SOCKET SLOT A
WHITE WITH ORANGE WIRE CONNECTED THROUGH RED THING GOING INTO WORKING SOCKET SLOT A

[COLOR="Red"][SIZE="4"]QUESTIONS[/SIZE][/COLOR]
I just need to know....
A)If there anything that I can do to sort this problem myself, like does it sound or look like an issue with the wiring?

B)Is there any danger of electric shock when doing this and if there is, how can I prevent this?

C)Why is the working socket connected to the other one using a yellow wire and a blue wire, I would have though this was only the case if this was an extension I had installed, but it's not, it was a whole new service and telephone number

I appreciate any help at all anyone can give me.

Cheers

J
Standard User Zarjaz
(knowledge is power) Wed 28-Sep-11 19:20:26
Print Post

Re: NEW BT INSTALLATION. FAULTY WIRING. NEED HELP


[re: jambosee] [link to this post]
 
Firstly, leave it all alone. If you naff up wiring to the NTE's, then you will be liable for a hefty charge.
Why is the working socket connected to the other one using a yellow wire and a blue wire

The engineer has just extended the pair of wires as they were not long enough, sounds like they have used a bit of cab jumper wire, not a problem.

If it's the TalkTalk line that's not working, ring them and report it, don't fog the issue by telling them all about the engineers work, just tell them you have no dial tone, get them to arrange an engineer to fix it. When you see the engineer, then tell him about what has happened.

Standard User XRaySpeX
(knowledge is power) Wed 28-Sep-11 19:24:37
Print Post

Re: NEW BT INSTALLATION. FAULTY WIRING. NEED HELP


[re: jambosee] [link to this post]
 
Ii's obvious that if BT hasn't carried out the work as agreed, it's up to them to sort it out pronto, incl. arranging to reinstate the TT connections. There's no point of installing a new socket with nothing on it.

Phone cables usually contain 2 pairs of individual lines. In a multi-line house, both pairs arrive at the 1st master socket, one to feed that socket and the other to pass thro' further to a 2nd master socket (not as an extension). It's probable that the BT Openview engineer has mixed up the 2 pairs.

BTW: Shouting doesn't help!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC

Edited by XRaySpeX (Wed 28-Sep-11 19:26:26)


Register (or login) on our website and you will not see this ad.

  Print Thread

Jump to