Yes, I'm with Orange. Been through their technical support team who haven't been too helpful, they did try though bless them. Still leaves me with a mostly unusable service though.
I did a test using the BT Speed Test again, these are the results:
Download speedachieved during the test was - 673 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps
Not sure I agree with the acceptable range of speed being 600-7150Kbps. Surely there is a zero missing (6000-7150Kbps).
Thanks to @panda and @XRaySpeX for clearing up the "missing" decimal point.