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Standard User highlander317
(member) Sat 28-Jan-12 10:25:38
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adsl migration

[link to this post]
Is it possible to cancel a migration from adsl?

I have decided to move over to a LLU package my current provider supplies but am now really unhappy about their customer support and now think that an annul contract with them is not good.
I've rang BT this morning and have been told I can cancel the migration of line and adsl upto the day before, can anyone confirm this.

Many thanks
Administrator MrSaffron
(staff) Sat 28-Jan-12 12:26:17
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Re: adsl migration

[re: highlander317] [link to this post]
Yes you can cancel them, but the closer you get to the migration date, the more likely that something will go wrong.

Unless there are very good reasons to risk getting stuck with no connection for several weeks, then cancelling a migration should be avoided within about 5 days of it being about to happen

Andrew Ferguson, - formerly known as
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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