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Standard User Morgi27
(newbie) Wed 11-Apr-12 19:46:17
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Aol router problem


[link to this post]
 
I had a wired router bt voyager 190 adsl and a belkin router wireless both worked fine and then
Yesterday they both suddenly wouldn't connect to aol no adsl light! I contacted aol
Tech support they said my routers will no longer work with aol,both have been fine for last 3 years
Is this correct? Has I have had to order a new router from them
Cheers I'm a new member
Administrator MrSaffron
(staff) Wed 11-Apr-12 19:50:17
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Re: Aol router problem


[re: Morgi27] [link to this post]
 
Possibly moved you from one network to another, and now using ADSL2+ which may confuse older routers, which did not support ADSL2+. In theory exchange should drop back to ADSL mode, but some modems don't handle this negotiation very well.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 11-Apr-12 19:59:55
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Re: Aol router problem


[re: MrSaffron] [link to this post]
 
Then surely AOL should have supplied a new compatible router.
The BT Voyager 190 router was provided exclusively to customers of AOL and is not supported by BT.


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Administrator MrSaffron
(staff) Wed 11-Apr-12 20:47:39
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Re: Aol router problem


[re: XRaySpeX] [link to this post]
 
Question is how much have they charged? If 4.95 I would call that postage

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BatBoy
(legend) Wed 11-Apr-12 20:56:27
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Re: Aol router problem


[re: Morgi27] [link to this post]
 
In reply to a post by Morgi27:
Cheers I'm a new member
So don't cross-post, there's no need. It just splits the replies up.
http://forums.thinkbroadband.com/general/t/4112353-a...



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Edited by BatBoy (Wed 11-Apr-12 20:57:44)

Standard User Morgi27
(newbie) Wed 11-Apr-12 21:52:09
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Re: Aol router problem


[re: BatBoy] [link to this post]
 
I did the test on the bt router like someone said it didnt come up with any figures
It said "BBLINEDOWN" so is this a line fault with bt and nothing to do with aol
Or the routers??
Cheers
Standard User BatBoy
(legend) Wed 11-Apr-12 22:04:34
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Re: Aol router problem


[re: Morgi27] [link to this post]
 
In reply to a post by Morgi27:
I did the test on the bt router like someone said it didnt come up with any figures
It said "BBLINEDOWN" so is this a line fault with bt and nothing to do with aol
Or the routers??
Cheers
I know, I saw it in your other post. And the answer.



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Administrator MrSaffron
(staff) Wed 11-Apr-12 22:07:45
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Follow link to other post


[re: BatBoy] [link to this post]
 
http://forums.thinkbroadband.com/general/t/4112353-a...

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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