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Standard User Stuteman
(member) Thu 10-May-12 19:58:07
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New Line - Slow speed


[link to this post]
 
Just got home broadband from BT. They said I would get 6 to 8 Meg but so far its only 1 or 2. This is the info from router.


ADSL Line Status
Connection Information
Line state:Connected
Connection time:1 days, 02:21:26
Downstream:7.938 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):12.0 dB / 24.0 dB
Line attenuation (Down/Up):19.5 dB / 7.5 dB
Output power (Down/Up):19.9 dBm / 12.3 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):1411 / 4
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):31107 / 0
Error Seconds (Local/Remote):98 / 34

And this from speedtester.bt.com

1. Best Effort Test: -provides background information.

Download Speed 1.74 Mbps

0 Mbps 2 Mbps Max Achievable Speed

Download speedachieved during the test was - 1.74 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps

Is this likely to change during the "running in" period and based on the figures what should I get?
Administrator MrSaffron
(staff) Thu 10-May-12 20:00:31
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Re: New Line - Slow speed


[re: Stuteman] [link to this post]
 
You are on the older 20CN service, where the IP profile can take up to five days to improve. Assuming you are holding something above 5 Meg all the time, even with the odd disconnect it should be a lot higher than that.

Modem has been connected 26 hours, so I'd suggest give it a little off/count to ten/on cycle. This might just wake up the profiling system.

Otherwise just check the IP profile each day, and while you might be able to report a stuck profile in the first ten days, most providers will not listen until the tenth day.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 10-May-12 22:30:54
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Re: New Line - Slow speed


[re: Stuteman] [link to this post]
 
In reply to a post by Stuteman:
They said I would get 6 to 8 Meg

Downstream:7.938 Mbps
That is the 8 Meg they promised.

What's holding you up is:
IP Profile for your line is - 2 Mbps
You need to wait until that raises to at least 6.5 Meg.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC


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Standard User Stuteman
(member) Thu 10-May-12 23:28:42
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Re: New Line - Slow speed


[re: Stuteman] [link to this post]
 
Thanks for the replies. Looks like a waiting game but I am relieved that I should get there..........sometime.
Have been using 3's mobile broadband for a couple of years now and am getting 3 to 4 meg on it so was disappointed that a landline bb was slower!
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