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Standard User zachh94
(newbie) Mon 03-Sep-12 15:45:49
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Terrible internet speed.


[link to this post]
 
Hi there, I've had a really, REALLY bad internet for several years now but i've managed to stick with it as it does allow me to surf the web even if it's at a snails pace. Recently just bought a new game and requires a very large download which at my current connection speed will take around 16 days which is a joke. I'm really no good with the technical aspects of the internet so if anyone decides to try help you'd really have to walk me through it step by step.
My mother is the one paying for the internet so some details I may not know.

When my internet connection is right clicked and I go to properties it says my speed is 54.0 Mbps, this means nothing to me, although it's probably the highest numbers i've seen around my internet.

My game was downloading at around 80-100 kb/sec, which is much higher than usual, but after a few minutes I disconnected, and upon reconnecting i'm struggling to get over 20 kb/sec which is pretty common for me.

Speedtest result;
http://www.speedtest.net/result/2157081640.png

Not sure what this is, but I've seen it posted elsewhere so here is mine;
Downstream Line Rate : 160 kbps
Upstream Line Rate : 448 kbps

My router is a D-Link DSL-2640r and my ISP is TalkTalk
My router currently has a cable going from upstairs to the downstairs socket next to my electricity box but both wireless and cable yield the same poor speeds.

Any help is greatly appreciated.

Edited by zachh94 (Mon 03-Sep-12 15:50:02)

Administrator MrSaffron
(staff) Mon 03-Sep-12 16:38:22
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Re: Terrible internet speed.


[re: zachh94] [link to this post]
 
When you log onto the routers web interface (i.e. where you got the 160 Kbps figure) there should be some other numbers, attenuation and noise margin (SNR) can you copy/paste them along with the current line rates.

Then we can take things from there.

ADSL in simplistic terms is like AM radio squeezed down a copper wire, and the same rules as for locating the router, as for your old radio, not near other electrical devices. So located next to the fuse box may not be the best location, and the long cable if of the wrong sort may not be helping issues.

Once we see the attenuation and noise margin figures we can figure out if issues like this are the problem.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 03-Sep-12 17:15:17
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Re: Terrible internet speed.


[re: zachh94] [link to this post]
 
In reply to a post by zachh94:
When my internet connection is right clicked and I go to properties it says my speed is 54.0 Mbps
That's just your local wireless network speed; nowt to do with your BB.

Post your full router stats as requested.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC


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Standard User zachh94
(newbie) Mon 03-Sep-12 17:16:00
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Re: Terrible internet speed.


[re: MrSaffron] [link to this post]
 
I think these are what you are looking for;

Rate (Kbps): 160 kbps 448 kbps

SNR Margin (dB): 10.5 21.0
Attenuation (dB): 27.0 31.5
Output Power (dBm): 12.0 12.5

Super Frames: 564732 564717
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 0

HEC Errors: 0 0
Total Cells: 75220 64615
Data Cells: 1471207 247173
Bit Errors: 0 0
Administrator MrSaffron
(staff) Mon 03-Sep-12 17:44:22
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Re: Terrible internet speed.


[re: zachh94] [link to this post]
 
Ok you appear to have a 27dB attenuation downstream, and 31.5 upstream.

Which is wrong, the upstream should generally be half the attenuation of the downstream. Can you reboot the router and see if the attenuation, SNR margin and connection rates change?

You also need to do the same when NOT using the long extension lead, and also with the router plugged directly into the test socket that is part of the master socket, and is reached by unscrewing the bottom half of the master socket as per the picture at http://www.thinkbroadband.com/images/faq/faceplates/...

If the rate is a lot better when using the test socket, then it tells us your wiring in your home is the big issue, and that can be easily remedied, but lets see if it is that first.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User zachh94
(newbie) Mon 03-Sep-12 18:56:34
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Re: Terrible internet speed.


[re: MrSaffron] [link to this post]
 
Here are the results immediately after restarting router and re-gaining an internet connection. Will try to do the other requests.

Downstream Upstream
Rate (Kbps): 160 kbps 448 kbps

SNR Margin (dB): 9.5 20.0
Attenuation (dB): 26.5 31.5
Output Power (dBm): 12.5 12.0

Super Frames: 2653 2653
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 0

HEC Errors: 0 0
Total Cells: 139 85
Data Cells: 140 85
Bit Errors: 0 0

EDIT: Can't seem to get a connection without the long cable going downstairs. I'm getting dinner soon so hopefully i'll be able to try plugging it into the test socket afterwards.

In reply to a post by MrSaffron:
and also with the router plugged directly into the test socket that is part of the master socket

When you say directly, do you mean moving the extension cable from the master socket into the socket below (after removing the cover) ?

Edited by zachh94 (Mon 03-Sep-12 19:13:18)

Administrator MrSaffron
(staff) Mon 03-Sep-12 19:36:49
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Re: Terrible internet speed.


[re: zachh94] [link to this post]
 
I mean without using the extension cable, you want as limit cable involved as possible, i.e. using just a microfilter and the 1 to 2m long RJ11 lead supplied with the modem.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User zachh94
(newbie) Mon 03-Sep-12 20:31:24
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Re: Terrible internet speed.


[re: MrSaffron] [link to this post]
 
I only have 2 identical long extension cables and a smaller yellow cable which uses LAN I think.

I'm currently using one of the long cables, the other doesn't work, and the yellow cable when plugged from my computer into the router just gives the exact same speeds. I've tried putting the yellow cable from the router directly into the socket downstairs but it won't fit.

Not sure if the yellow cable is the one I got with the router, if it's not I don't know where my original cable is. I really don't know where to go from here..
Administrator MrSaffron
(staff) Tue 04-Sep-12 10:06:24
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Re: Terrible internet speed.


[re: zachh94] [link to this post]
 
The yellow cable is an ethernet cable, so not for plugging into a telephone line, hence won't fit.

Routers are supplied with what is usually a short grey cable with a square RJ11 plug on each end. Long leads > 2m for carrying the ADSL signal increase the chance of picking up noise and causing problems, you need to try and find out if your leads are the source of the probelm.

You do have microfilters on all the telephones/sky boxes/burglar alarms?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User zachh94
(newbie) Tue 04-Sep-12 21:43:35
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Re: Terrible internet speed.


[re: MrSaffron] [link to this post]
 
Don't have burglar alarm or a sky box, but I do have a microfilter for the phone. My game download jumped up to around 70 kb/s today, but I found a small grey wire wire earlier so I tried moving the router downstairs again but didn't work. After moving the router back my game is back to downloading at a measly 15kb/s
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