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Standard User tyo30
(newbie) Fri 23-Nov-12 18:14:24
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BT socket / Broadband


[link to this post]
 
Hi Everyone,

Need some help here. My broadband is now live but it won't work.

Opened up the bt socket and none of the wires are connected so confused as to where does everything connect up to?

I got 4 wires inside. Green, orange, blue and brown

Got connections A and B inside and 1 to 6 on the faceplate.

THanks in advance

Adeel
Standard User BatBoy
(legend) Fri 23-Nov-12 18:24:33
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Re: BT socket / Broadband


[re: tyo30] [link to this post]
 
Does the telephone work?


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Standard User XRaySpeX
(eat-sleep-adslguide) Fri 23-Nov-12 18:27:09
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Re: BT socket / Broadband


[re: tyo30] [link to this post]
 
Do you have any extensions? If not, nowt should be connected to faceplate.

Have your tried BB in hidden test socket revealed by faceplate?

Photos might help.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC


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Standard User tyo30
(newbie) Fri 23-Nov-12 22:11:28
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Re: BT socket / Broadband


[re: tyo30] [link to this post]
 
Sorry i mean there are no wires connected so i will need to connect them. Dont want to get an engineer since it is costing.
Standard User BatBoy
(legend) Fri 23-Nov-12 22:18:47
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Re: BT socket / Broadband


[re: BatBoy] [link to this post]
 
Ok, does the phone work?


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Administrator MrSaffron
(staff) Fri 23-Nov-12 22:32:12
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Re: BT socket / Broadband


[re: tyo30] [link to this post]
 
As others have asked does your normal telephone work?
If yes, then the ADSL should work if you use filters as shown in the guide your provider should have sent out.

If the phone does not work, can you confirm whether the telephone has ever worked on this line and are you paying voice line rental?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 23-Nov-12 22:56:30
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Re: BT socket / Broadband


[re: tyo30] [link to this post]
 
In reply to a post by tyo30:
Sorry i mean there are no wires connected so i will need to connect them.
Not if phone works! Answer please? Wires connected at back.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User tyo30
(newbie) Fri 23-Nov-12 23:15:56
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Re: BT socket / Broadband


[re: tyo30] [link to this post]
 
No wires connected.

I can see the four coloured wires coming into the box but inside the wires have been disconnected and isolated.

I have just moved into this flat and paying for voice line and broadband
Standard User MHC
(sensei) Fri 23-Nov-12 23:18:39
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Re: BT socket / Broadband


[re: tyo30] [link to this post]
 
So, how do you make phone calls?

Do you pay BT or another provider for the voice service?


If you do, then you need to call BT and tell them you have no actual service on the incoming line. If it is a real fault, then BT will NOT charge.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User BatBoy
(legend) Fri 23-Nov-12 23:18:41
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Re: BT socket / Broadband


[re: BatBoy] [link to this post]
 
Does the phone work though?


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