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Standard User shangheli
(newbie) Sun 09-Dec-12 21:59:57
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slow internet since BT technician came round


[link to this post]
 
My phone line went dead and internet would drop every 30 seconds, technician came and the problem was an extension socket upstairs. He cut that but also installed a new master socket downstairs. I saw it had only two wires in this new one (coming in from outside) as opposed to the many in the old one. Two black ones going into A and B then he screwed this into the wall than nothing in the number slots on the second layer/slot. Which I thought was fine because I only need the one master socket downstairs as I was gonna hook up the router to that aswel as my one phone.

Phone now works but internet speed is .5mb. Now before there was nothing wrong with the internet speed, the connection only dropped but was still fast when it was online. Did he mess up the wiring? As far as I saw only two wires are connected from outside, 2 black ones into A and B. I have also tried the test socket and internet is still slow. I don't want to call out another engineer, thanks for any help.
Standard User MHC
(sensei) Sun 09-Dec-12 23:12:09
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Re: slow internet since BT technician came round


[re: shangheli] [link to this post]
 
Are you sure they were black?

How is your service fed? overhead or underground?

What junction boxes can you see - on the wall/eaves, inside the house?

If the two wires are correctly connected then there should be no problem. Can you post your full router stats to allow comments, please.


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M H C


taurus excreta cerebrum vincit
Standard User shangheli
(newbie) Sun 09-Dec-12 23:36:26
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Re: slow internet since BT technician came round


[re: MHC] [link to this post]
 
Yep, positive two black wires.

Service overhead from telephone pole.

Junction box?

Stats:

US connection rate 696
DS con rate 771
DS line attenuation 32
DS margin 31
US line attenuation 31
US margin 6
US payload 481263478
DS payload 10258622


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Standard User MHC
(sensei) Sun 09-Dec-12 23:40:36
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Re: slow internet since BT technician came round


[re: shangheli] [link to this post]
 
Overhead wire is fixed to the house. Does that wire go to any for of junction box or does it come straight in?

I would not expect the wires to be black but a pair of colours.

Your DS SNR is very high ... can you power off for an hour or so and then check the figures again.


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M H C


taurus excreta cerebrum vincit
Standard User shangheli
(newbie) Sun 09-Dec-12 23:43:51
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Re: slow internet since BT technician came round


[re: MHC] [link to this post]
 
As far as I've seen the wire comes straight from pole to my house. They were definitely two black wires he attacked to the very inside bit of the master socket A and B.

I can power off over night seeing as it's getting late anyway and post figures tomorrow?
Standard User MHC
(sensei) Sun 09-Dec-12 23:50:19
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Re: slow internet since BT technician came round


[re: shangheli] [link to this post]
 
Yes leave it off overnight and post tomorrwo AM figures.


Drop wire pairs are normally. Orange/White, Red/Grey, Blue/Brown or Green/Black - so 2 blacks is rather odd.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 10-Dec-12 00:08:34
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Re: slow internet since BT technician came round


[re: shangheli] [link to this post]
 
In reply to a post by shangheli:
DS line attenuation 32
US line attenuation 31
Very strange! DS attn. should be about 2 x US attn. Something up there.

Could be the router. Do you have another to try?

If DS attn. is to believed you should be getting over 13 Meg. What exchange?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Administrator MrSaffron
(staff) Mon 10-Dec-12 09:25:08
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Re: slow internet since BT technician came round


[re: MHC] [link to this post]
 
There is still some very old untwisted pair drop wires out there, with just two copper cores, which might be what they poster has.

That alone would not explain attenuation problem and poor speeds though.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Mon 10-Dec-12 09:27:42
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Re: slow internet since BT technician came round


[re: shangheli] [link to this post]
 
When the phone line went dead first, had you changed anything inside the house, as odd if you changed nothing and engineer got it working from just changes to an extension.

There may be some underlying problem, that is just about OK now.

On the DSL speeds, I think it needs your provider (who is?) to reset the line so it can retrain the DLM, lots of spare downstream margin if the stats are to be believed.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User yarwell
(sensei) Mon 10-Dec-12 09:33:43
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Re: slow internet since BT technician came round


[re: MrSaffron] [link to this post]
 
That alone would not explain attenuation problem and poor speeds though.
the untwisted nature and the decay of the insulation on ye olde two core can be a bit problematic (esp when it rains).

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
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