I have been with Orange broadband for many years and generally all has been well. Speed has been an ongoing issue so I decided to bite the bullet and move my livebox to the master socket to see if made any difference.
Long story short, my livebox refuses to connect whether connected to master socket or an extension. Orange did a line test and after a number of troubleshooting steps, I ended up connecting it directly to the master socket without a filter and all was well. Since then I have power cycled the livebox and the thing refuses to connect again. It is currently connected directly to the master socket without a filter and I have disconnected all extensions. Still no joy. It is driving me mad......
The only thing I can think of is that if there is noise on the line on start up, it refuses to connect. When I had it connected, I took a note of the system values which may also point to the issue but I don't understand them.
noise margin db : varied between 6.1 and 6.9
Attenuation db : varied between 27.5 and 29.5
Connection mode : ADSL 2+
Attainable download rate kbps : varied between 7246 and 7536
Is there anything I can try? I have been at this most of the weekend and unfortunately Orange support couldn't get to the bottom of it and it seems to suddenly work then fail.
All help appreciated