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Standard User nickbalti
(newbie) Wed 13-Mar-13 16:24:18
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Issues in the LL29 (North Wales) Area?


[link to this post]
 
Hello one and all,

I am with Sky Broadband and about 1 week ago my internet stopped working. About 0.0001% of sites still work (I can get onto Youtube but cannot play videos) and I can google things but that's it.

I call Sky who mess me around for an entire week and finally today I've been told that there is an issue in the exchange but because it's a multiple something problem they cannot do anything. There is no timescale as well.

So, my main question is, does anyone have simlar problems, ideally in the area quoted in the Subject. Any help appreciated.
Standard User yarwell
(sensei) Wed 13-Mar-13 17:09:52
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Re: Issues in the LL29 (North Wales) Area?


[re: nickbalti] [link to this post]
 
sounds like an MTU problem if you can google search but not go to any results.

http://www.talktalk.co.uk/service-status/ and similar ISP pages generally list their own and major issues, do Sky have such a thing ? Anyone local to you with the same problem ?

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User b4dger
(knowledge is power) Wed 13-Mar-13 17:16:30
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Re: Issues in the LL29 (North Wales) Area?


[re: nickbalti] [link to this post]
 
Sounds strange.

Have you any other internet devices you can use to make sure it's not some type of malware issue?

Re. "There is no timescale as well" and SKY saying "...they cannot do anything."
what are they expecting will happen? Is it a BT line perhaps and they are in BT's hands?


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Administrator MrSaffron
(staff) Wed 13-Mar-13 17:52:30
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Re: Issues in the LL29 (North Wales) Area?


[re: nickbalti] [link to this post]
 
Have you been able to take the computer to another location and it can access the internet properly at this other location?

That should rule out any malware/DNS issues on the computer itself.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User The_Voyager
(committed) Thu 14-Mar-13 11:22:37
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Re: Issues in the LL29 (North Wales) Area?


[re: yarwell] [link to this post]
 
Sky Status : http://servicestatus.sky.com/serviceupdates/
You need to put in your full Postcode, I just tried it with a friends postcode in Old Colwyn and it does not show a problem, have you tried turning the router off for 30 seconds and rebooting it.

In reply to a post by yarwell:
sounds like an MTU problem if you can google search but not go to any results.

http://www.talktalk.co.uk/service-status/ and similar ISP pages generally list their own and major issues, do Sky have such a thing ? Anyone local to you with the same problem ?


Bob
BT Home Highway+CIX -> Nildram until Pipex -> SKY -> Be*Unlimited ->BT Infinity WRBRIX
[IMG]http://www.speedtest.net/result/2189321425.png[/IMG]
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