We're getting seriously slow/intermittent internet with Orange. Our download rate has never been great with Orange over the year we've been with them - always fluctuating from around 4mbps to 8mbps (supposed to be up to 20mbps + unlimited) - but it's been bareable and always sorted itself out after a few minutes if it ever disconnected itself. But we got an ee brightbox about 6 weeks ago and about 3 weeks ago the internet disconnected completely in the middle of the day and wouldn't reconnect - for no apparent reason. We had a long extension cable from the main socket with one filter and one phone attached to the router, and a LAN cable running from the router to a playstation. I spoke to someone on the phone straight away and we were told to connect the router to the main/test socket in the room next door. The internet reconnected after a few minutes and the signal started to be a tiny bit more constant over the next few days, so we've kept it connected there since (so am guessing our extension cable was a bit fragile?), but it didn't take long for it to start getting even more rubbish than before - although not disconnecting completely now, it's slower than it ever has been and hardly even loads a simple page in under 10 seconds - no chance of videos or downloads. Speedtest says it's 0.50 mbps! On top of that, we suddenly have no dial tone on our phone...
We phoned orange again and they said to connect a phone directly into the test socket on its own (no router connected) and see if there was a dial tone - which there wasn't. It's a new phone, but I had been able to use it with the old extension-filter-router-playstation set-up before, so it can't be the phone.
They suggested sending out an engineer but said they'd charge us £115 if it's an internal problem - from reading forums etc I'm guessing it's not, but I wanted to see if it's at all possible before saying yes to an engineer...?
And also, if there's any way of improving the speed of our internet while we wait for the engineer?
I've just done a speedtest and it's 0.50mbps download and 0.72mbps upload...
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Upstream 888 (Kbps.)
Downstream 575 (Kbps.)
Noise Margin Upstream: 15.2 dB Downstream: 34.8 dB
Line Attenuation Upstream: 19.9 dB Downstream: 37.5 dB
Near end/ Far end
Output Power 12.8 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 0 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 1 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 11 0
Received Cells 2306630
Transmitted Cells 163167
Hope that makes sense - I'm a bit new to all this... Sorry it's a bit long but wanted to give a clear background.
Thanks in advance!
Also - should probably mention that Orange said he did a test on the line when we told them of no dial tone and they said there were 'no problems with the line'... Tried ringing our phone from a mobile and could hear ringing on the mobile end but nothing at all happened on the phone end.
Edited by enoz (Mon 18-Mar-13 13:09:28)