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Standard User bengatley
(newbie) Tue 09-Apr-13 14:03:28
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Orange Broadband


[link to this post]
 
Hi,

I posted this a while back but the issue is still present. My broadband has a problem regarding downloading/streaming. When I am downloading a file, or streaming, if I do a number of these things, either the streaming will stop or the download will halt.

For example, if I download a 1gb file from thinkbroadband.com, it works fine, UNTIL I start streaming or do other demanding stuff on the line, of which the download or streaming halts. Here are my settings. Thanks in advance!

ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1155 (Kbps.)
Downstream 17927 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.2 dB 3.1 dB
Line Attenuation 10.0 dB 25.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 11.8 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 982 11
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 4024 4
Interleaved Path HEC Error NA NA
Error Seconds 7139 77
Statistics
Received Cells 67919568
Transmitted Cells 3664489
Standard User yarwell
(sensei) Tue 09-Apr-13 14:27:33
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Re: Orange Broadband


[re: bengatley] [link to this post]
 
Error Seconds 7139 77

that's 2 hours of seconds with errors in them - how long had it been up ?

Noise Margin 6.2 dB 3.1 dB

so it's a low noise margin downstream which gives a high apparent sync speed but possibly excessive errors, and it isn't interleaved (yet).

I didn't quite follow your thing about downloading a large file and then it stopping - so how hast is the connection throughput downloading a massive file and what happens to that if you start streaming ? Yuo can see the connection throughput in Task Manager's networking tab in Windows.

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User bengatley
(newbie) Tue 09-Apr-13 14:33:30
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Re: Orange Broadband


[re: yarwell] [link to this post]
 
If I am downloading for example it will be around 1500 kbps. When I stream on another site, the download total amount downloaded will halt, and the download speed in chrome reads 1500, 1490, 1480, 1470, 1460 all the way down until it just grinds to a halt.

I get the impression that the router may cut the connection to the download/streaming when it hits maximum bandwidth. Is it a good idea for me to try and cap my bandwidth?


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Standard User XRaySpeX
(eat-sleep-adslguide) Tue 09-Apr-13 14:41:16
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Re: Orange Broadband


[re: bengatley] [link to this post]
 
Please post also the "Time Connected:" from the top Status page alongside the stats so we can see how long it's been up.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User bengatley
(newbie) Tue 09-Apr-13 14:44:55
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Re: Orange Broadband


[re: XRaySpeX] [link to this post]
 
00:22:39. I've been playing around with some of the settings. It appears that if I bandwidth control my wireless it seems to make it work and not crash. Any ideas?
Administrator MrSaffron
(staff) Tue 09-Apr-13 14:45:17
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Re: Orange Broadband


[re: bengatley] [link to this post]
 
One assumes when you say 1500 kbps you meant 1500 Kilo Bytes per second, which is 12000 Kilo bits per second, which is still slow for a 17000 Kbps sync.

Suggestion maybe that errors are impacting you more than you realise.

What should happen when you saturate a connection usually is that the both streams/downloads continue, but speed may go up and down. For some streaming protocols this variation is enough to break them. Others like Netflix are more resiliant to these variations.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bengatley
(newbie) Tue 09-Apr-13 16:02:59
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Re: Orange Broadband


[re: MrSaffron] [link to this post]
 
Yes I meant 1500 Kilo Bytes per second, and speedtest.net shows around 15 meg download speed.

Any ideas? Do you think it's a router thing or line?
Administrator MrSaffron
(staff) Tue 09-Apr-13 16:14:58
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Re: Orange Broadband


[re: bengatley] [link to this post]
 
Speedtest.net is meant to be 8 downloads at once, which sort of breaks your theory in a way.
A router should handle two or more computers online at once, and if not it is only worth use as a door stop.

You need to do things like monitor whether the error counts are increasing sharply when using the connection a lot and doing things like downloading our 500MB and 200MB file at the same time and see if they both complete.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bengatley
(newbie) Tue 09-Apr-13 16:30:14
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Re: Orange Broadband


[re: MrSaffron] [link to this post]
 
Brilliant thanks.

Okay, starting two downloads, one 1gb one 500mb;

Error at start 7267.
Downloads 1 minute in - still working 7270
Minute 2: 1gb download fails - 7272
Minute 4: 500mb failed - 7274

The download cap I tried didn't work either, downloads still died.
Administrator MrSaffron
(staff) Tue 09-Apr-13 16:41:26
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Re: Orange Broadband


[re: bengatley] [link to this post]
 
Noise margin stays at the 3.1 figure? Or dropping to 1dB?

Time to find a different router to try.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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