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Standard User bazza1603
(newbie) Fri 19-Apr-13 22:31:28
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Drop outs driving us mad.- help needed what to do next


[link to this post]
 
Hi All,

I wonder if you could help point me in the correct direction about what to do next. as one of my homeworkers broadband is dropping out and we are unable to stop it.

Basically it was dropping out a lot but it now only seems to happen when a call is answered. There was also some noise in the background when the fault started. but nothing at all at the moment. I sat for 2 hours yesterday testing it, and all was fine. No drop outs in that period at all.

I have tried the following

Rang BT Business and ran tests on line and broadband
Tried 3 different filters (One new)
Tried 3 different routers (One new)
Plug it directly into Filter
Replaced handset


She works nights, as soon as she logs on at 1730 the problems begin

The user has said about more static that normal around the house. Not sure if it could be connected

I am not sure what to do next for the best

I would really appreciate any help

Best Regards

Barry
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 19-Apr-13 23:18:26
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Re: Drop outs driving us mad.- help needed what to do next


[re: bazza1603] [link to this post]
 
In reply to a post by bazza1603:
it now only seems to happen when a call is answered.
Suspect phone line.

Call BT Quiet Line Test. 17070 Opt 2, with router disconned and corded phone in hidden test socket. Any noise at all report voice fault to voice provider, who I guess is BT Retail who have online fault reporting and monitoring system: Fault Tracking and Repair.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User MHC
(sensei) Sat 20-Apr-13 00:37:27
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Re: Drop outs driving us mad.- help needed what to do next


[re: bazza1603] [link to this post]
 
Get BT Support to speak to her when the problem is occurring. remember, you are paying for 24 hour support and there will always be someone there

Call them and get them to note there is an intermittent problem and when your homeworker has a spate of problem s she will call. They will call her back on a mobile number and the proceed to test the line in various ways including incoming calls with them running a remote acccess session to her PC.

If they find a copper pair fault they have a way to get it raised and resolved.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit


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Standard User bazza1603
(newbie) Sun 21-Apr-13 10:34:39
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Re: Drop outs driving us mad.- help needed what to do next


[re: XRaySpeX] [link to this post]
 
Hi,

Try ringing that number. Very slights noise - you have to really listen to hear it. Its similar to wind noise if that makes sense

Have tried raising it as both phone and broadband fault and it comes back fine

Any more ideas?

Thanks

Barry
Standard User yarwell
(sensei) Mon 22-Apr-13 11:54:34
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Re: Drop outs driving us mad.- help needed what to do next


[re: bazza1603] [link to this post]
 
a full set of stats from the router both in the usual location and in the test socket behind the master faceplate would be a start.

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
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