I hope this is the right forum area.
I have an issue with the BT cable from the pole to the master socket.
I've recently moved into a house which has an single story extension at the rear. For some reason, the cable from the pole has been installed over the roof of the extension and because it's quite taut, has been slowly rubbing the top ridge tile and has now exposed the inner cores of the cable. The cable is fixed to the side of the house at about a height of 3 metres from the ground. Which I thought is too low for a pole to house cable run.
The question I have is that what can I do about this since there isn't a line fault? I'm I likely to get charged if I insist on BT OR visiting (via BT retail) to replace/assess the cable?
Or is it case of wait until it eventually wears down and breaks?
Any advice appreciated.
Using Be Pro product.