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Standard User adsuk
(newbie) Fri 10-May-13 19:04:32
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Internet keeps dropping out on downloading something?


[link to this post]
 
Hi there

I have Sky broadband, and this has been happening for a couple of weeks (i have spoken to sky but they don't seem to have an idea) But have got back in touch with them and asked for them to refer me to their ''technicians''.

Basically, when i download something, it starts fine, but then the KB/s start dropping to nothing, then the download just dies.

Below is the statistics from my router setting page:

http://i41.tinypic.com/357gbas.jpg

I have done all of the resetting router,putting into main BT phone point etc, disconnecting everything else... still not working.

Any help greatly appreciated because i am getting fed up with this now.
Administrator MrSaffron
(staff) Fri 10-May-13 22:28:11
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Re: Internet keeps dropping out on downloading something?


[re: adsuk] [link to this post]
 
When the download dies are the noise margin figures the same as the screenshot, if yes, then its not the phone line but some other factor.

Do speed tests such as give a nice steady speed http://www.thinkbroadband.com/speedtest.html

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User yarwell
(sensei) Sat 11-May-13 09:59:51
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Re: Internet keeps dropping out on downloading something?


[re: adsuk] [link to this post]
 
can you show us the error counters off the router stats too.

If you download a big file from http://www.thinkbroadband.com/download/ using the different port options do they behave the same

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics


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Standard User adsuk
(newbie) Sat 11-May-13 11:18:31
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Re: Internet keeps dropping out on downloading something?


[re: yarwell] [link to this post]
 
Hi guys, thanks for reply's, i will try and get this information now. By the way, what does ''using the different port options'' mean, i have tried downloading those test files yesterday, and it behaved the same yes, died quite quickly.

Thanks
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 11-May-13 11:23:25
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Re: Internet keeps dropping out ** DELETED **


[re: yarwell] [link to this post]
 
WITHDRAWN: It's a Sagem not a Netgear!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

Edited by XRaySpeX (Sat 11-May-13 11:28:29)

Standard User yarwell
(sensei) Sat 11-May-13 11:51:00
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Re: Internet keeps dropping out on downloading something?


[re: adsuk] [link to this post]
 
in the centre column are options to connect to the server with different ports for the download

for example http://ipv4.download.thinkbroadband.com:8080/1GB.zip is downloaded using port 8080 rather than port 80. If you get different outcomes it may point to traffic shaping or a similar port-specific issue.

Antivirus products can affect downloads too.

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
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