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Standard User ConnorJoshua
(newbie) Mon 13-May-13 21:49:48
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Internet Dropping out


[link to this post]
 
So I've been having issues with my connection for a while now, The disconnects usually only came around once a month. But recently they've started increasing dramatically. Today i've already had 2 disconnects. Hopefully there is something that stands out on my router stats as i don't have a clue what they mean.

Uptime: 0 days, 2:58:42

DSL Type: ITU-T G.992.5

Bandwidth (Up/Down) [kbps/kbps]: 1.279 / 12.043

Data Transferred (Sent/Received) [GB/MB]: 1,99 / 17,16

Output Power (Up/Down) [dBm]: 12,6 / 0,0

Line Attenuation (Up/Down) [dB]: 11,1 / 20,0

SN Margin (Up/Down) [dB]: 5,9 / 5,7

System Vendor ID (Local/Remote): TMMB / ----

Chipset Vendor ID (Local/Remote): BDCM / IFTN

Loss of Framing (Local/Remote): 8 / 0

Loss of Signal (Local/Remote): 1 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): -

Error Seconds (Local/Remote): 4.662 / 21

FEC Errors (Up/Down): 0 / 0

CRC Errors (Up/Down): 39 / 18.685

HEC Errors (Up/Down): 47 / 12.806
Administrator MrSaffron
(staff) Mon 13-May-13 22:03:12
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Re: Internet Dropping out


[re: ConnorJoshua] [link to this post]
 
Your line is under performing
Estimates at
http://www.coolwebhome.co.uk/calc/calculator.php?par...

Do you have a master socket where the lower half can be removed, if so plug into the socket taking off the lower half reveals and see if the stats give a higher connection speed.

A chance the issue is the telephone wiring in your property.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ConnorJoshua
(newbie) Mon 13-May-13 22:08:15
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Re: Internet Dropping out


[re: MrSaffron] [link to this post]
 
We do have a master socket which i can plug the router into but the problem with it is that there is no power sockets in the same room as it so we have had to resort to plugging into an extension. I will try plugging into it but I won't be able to leave it plugged in for longer than 5 minutes (Plug extension cables lying around)


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Administrator MrSaffron
(staff) Mon 13-May-13 22:23:46
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Re: Internet Dropping out


[re: ConnorJoshua] [link to this post]
 
NOTE: It is the test socket, not the visible socket i.e. you need to use
http://www.thinkbroadband.com/images/faq/faceplates/...

You only need to do this long enough to get the statistics. If that does improve things then try
http://www.thinkbroadband.com/faq/sections/radsl.htm...

Which can help reduce the problem of noise picked up on extension wiring.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 14-May-13 00:28:15
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Re: Internet Dropping out


[re: ConnorJoshua] [link to this post]
 
In reply to a post by ConnorJoshua:
Error Seconds (Local/Remote): 4.662 / 21
That's a lot of ES for 3 hours. if that is when you last rebooted.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM
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