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Standard User rctneil
(newbie) Thu 16-May-13 22:01:30
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Really slow speeds


[link to this post]
 
For the past 3 months our connection has been stupidly slow. I know we can;t get rapid speeds but this is just silly.

Here's my speed history:
http://www.speedtest.net/results.php?sh=86541d775d77...

I have spoken to AOL many times and just get nowhere. I have had an engineer visit at beginning of February and nothing came of that. AOL stated today that the sync speed is correct but the data speed is not, eg cause of slowness but seem to fail to do anything to resolve it.

Some router stats:
Account Name
Firmware Version V2.1.00.54_1.00.54

ADSL Port

Network Type PPPoE
IP Subnet Mask 255.255.255.255

Domain Name Server 8.8.8.8
8.8.4.4


Modem
ADSL Firmware Version A2pB023k.d20k_rc2
Modem Status Connected
DownStream Connection Speed 3776 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38

Wireless Port

Region Europe
11N Channel 48
11G Channel 13
Mode Up to 300Mbps at 5GHz & 54Mbps at 2.4GHz
Wireless AP Enabled
Broadcast Name Enabled

Also, our main telephoen socket looks like this: http://www.amazon.co.uk/telephone-extension-socket-P...

Is this correct?

What can we do? Anyone able to help?
Administrator MrSaffron
(staff) Thu 16-May-13 22:08:48
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Re: Really slow speeds


[re: rctneil] [link to this post]
 
Can you just confirm the socket via http://www.thinkbroadband.com/tools/bt-master-socket...

In the modem there should also be attenuation and noise margin figures, if you use
http://www.coolwebhome.co.uk/calc/calculator.php
with the figures you can get an estimate of how you connect speeds match up with the expected speeds.

On the throughput, assuming you are connecting using an Ethernet cable, then the inference is maybe that AOL is not able to supply a good onward connection to the internet, usually that will show up as the connection being fast in the morning and slowing down as kids get back from school in the afternoon through until everyone goes to bed,

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User rctneil
(newbie) Thu 16-May-13 22:27:40
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Re: Really slow speeds


[re: MrSaffron] [link to this post]
 
The socket is the 68mm wide one shown on that page.

Here is the result link:
http://www.coolwebhome.co.uk/calc/calculator.php?par...

and yes I am using ethernet on this machine.

Router stats:
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoE 86340 82281 0 4272 14438 01:12:38
LAN 10M/100M 22950 19639 0 3937 830 01:13:01
WLAN 11M/54M/300M 76112 79067 0 11555 4092 01:12:45

ADSL Link Downstream Upstream
Connection Speed 3776 kbps 448 kbps
Line Attenuation 58.0 db 31.5 db
Noise Margin 6.7 db 7.0 db

Edited by rctneil (Thu 16-May-13 22:28:29)


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Standard User XRaySpeX
(eat-sleep-adslguide) Thu 16-May-13 23:12:12
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Re: Really slow speeds


[re: rctneil] [link to this post]
 
Your Connection Speed is correct for your line length (attenuation). As long as that stays about that value, 3.7 Meg, then AOL is supplying the best ADSL it can.

However your speedtests are all over the place. That is either because the router keeps disconnecting and giving diff Connection Speeds or because of congestion at exchange which is typical of the ADSL Max technology that you are on. You need to keep an eye on the Connection Speed to determine which it is.

The phone socket you showed us is a extension socket not a master socket. Do you have a master socket elsewhere? Is the socket you are using the nearest socket to where the phone line enters the property?

Finally if you tell us the exchange you are on we can see if there is a better ISP and/or ADSL technology there for you?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM
Standard User rctneil
(newbie) Thu 16-May-13 23:40:44
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Re: Really slow speeds


[re: XRaySpeX] [link to this post]
 
So why is the speed so slow? It never used to be this slow. I used to get at least 1.x at the least. Now it seems very rarely I get above 1mbps.

That socket is the closest to where the line enteres our property.

Our exchange code is MRCOM
Administrator MrSaffron
(staff) Thu 16-May-13 23:46:22
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Re: Really slow speeds


[re: rctneil] [link to this post]
 
Maybe AOL is not buying as much capacity as it used to for the IPStream network, a common thing as they concentrate on their LLU network coverage area (well TalkTalk their owner does).

People are using their connections for more.

Or some fault is not affecting the sync speed yet, but is causing errors where retransmissions mean the amount of useful data you can send is smaller (generally you would expect to see the noise margin dipping to 1 or 2 dB if that were the case).

As I said earlier, if the speeds are good say at 3am to 10am, then suggests ISP based issue and changing may improve things.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User rctneil
(newbie) Fri 17-May-13 00:00:06
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Re: Really slow speeds


[re: MrSaffron] [link to this post]
 
But this speed is about 0.4Mbps! How is that classed as Broadband! It's rediculous!

How can I find out what a better ISP for our location would be?
Administrator MrSaffron
(staff) Fri 17-May-13 08:15:28
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Re: Really slow speeds


[re: rctneil] [link to this post]
 
Tell us the exchange name from https://www.btwholesale.com/includes/adsl/main.html and what WBC products it lists.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User yarwell
(sensei) Fri 17-May-13 09:51:09
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Re: Really slow speeds


[re: MrSaffron] [link to this post]
 
http://www.samknows.com/broadband/exchange/MRCOM

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User yarwell
(sensei) Fri 17-May-13 09:53:45
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Re: Really slow speeds


[re: rctneil] [link to this post]
 
Run http://www.speedtest.btwholesale.com/ and go onto the "further diagnostics"

should tell you your IP profile.

Is the speed very slow at 7am ??

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
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