can anyone shed any light on this?
TalkTalk buisness lines installed last Thursday. Nice BT man, all good.
One for phone and adsl broadband, t'other for fax and card terminal.
Did a test connection on Tuesday this week with pc's etc, remote connection to Wellingborough office, all good and working a treat, everyone is happy!!!
Sparky's and Alarm man been on site for 2 days, Sparks have done all the network stuff and run the phone lines into the offices and terminated with boxes etc.
I've set up the technicolor TG582N modem/router this evening in the offices and we have no broadband? Just sits there and doesn't connect?
Picked up the phone and rang TalkTalk Business support, whilst on phone to them the line connects and we're sorted.
Hang up, go to do some other bits, then just glance at the router and it's dropped again.
Phone TT again, as I'm dialing say to my boss that you watch, it'll connect now, and it did!!
Went through some tests with them, moved router to master socket and connected in, still no connection.
He ran a test that cut the phone, checked the router again and it had just dropped when the phone was cut?
So, the broadband cannot connect (no synch, no connection), but if I make a call, then it works fine?!
So, my thoughts are:
Alarm? that's the only real change to the line - has it been boogered?
Router? Taking one of mine in in the morning, along with filters and fresh phone cables to test.
Is it a fault on the line?
Thanks in advance, dreading tomorrow as big boss is back and he'll not be impressed if it's not working properly!!!