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Standard User pcombo
(newbie) Thu 01-Aug-13 19:44:14
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Phone making Broadband die.


[link to this post]
 
I know what people are going to say change filters etc.

Well since BT installed a second line my broadband has been disconnecting when ever the phone is picked up, now this doesn't happen every single time, but it does happen, and when it does it will re-sync and the upload speed is like 300kbps normally its at 700-800kbps which is fine for me considering how far I am from exchange.

Anyway, tried new router, adsl cable, filter, tried the main test socket nothing.

BT engineer came out and he couldn't find the fault or fix it, he was only suppose to come out for a phone fault as that's what my ISP said it was. So he checked the phone and nothing he also done a broadband test fault even though he shouldn't have done. But still no faults found.

He fitted a new socket with a filter built in thinking that might fix nothing.

Anyway the fault was never fixed and still remains broke, Everytime I call Orange support the techies cant understand or relate to what am saying, They don't understand anything about broadband or the details or certain things.

Anyway does anyone have any ideas I am really annoyed.

I am moving to fibre connection in 2 weeks, so hopefully the fault wont be there when I move.
Standard User kitcat
(committed) Thu 01-Aug-13 21:31:03
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Re: Phone making Broadband die.


[re: pcombo] [link to this post]
 
Is the phone crackly?

We have had similar caused by a poor joint at the joint box where the phone line entered the building. The line tested OK but the voice was very cracky and the BB went down every time we picked the phone up. By waggleing the wires where they entered we could repeat the fault so I had an engineer out and he reterminated the lead in and cured it.

This could be at the pole end as well.

We already have fibre.

When they fit the fibre make sure you pick the phone up a couple of times to ensure the fault is cleared.
Standard User pcombo
(newbie) Thu 01-Aug-13 21:43:34
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Re: Phone making Broadband die.


[re: kitcat] [link to this post]
 
When they installed the new line they had to go to the pole and enable it from there,

But no there is no cracking on the line, Everything is fine.

But it is starting to annoy me now.


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Standard User yarwell
(sensei) Thu 01-Aug-13 22:36:40
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Re: Phone making Broadband die.


[re: pcombo] [link to this post]
 
so you have two phone lines, both with broadband ?

Post the statistics from the router(s) showing sync speeds, attenuation, SNR margins, error etc.

Which phone line affects which broadband ?

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User pcombo
(newbie) Thu 01-Aug-13 22:55:29
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Re: Phone making Broadband die.


[re: yarwell] [link to this post]
 
This is from the line that is having problem,

Also broadband was just enabled on the second line on the 31st of this month.

/usr/sbin/adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 763 Kbps, Downstream rate = 3251 Kbps
Link Power State: L0
Mode: ADSL2
Channel: Fast
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 5.4 6.8
Attn(dB): 57.5 37.2
Pwr(dBm): 0.0 12.9
Max(Kbps): 4048 768
Rate (Kbps): 3251 763
G.dmt framing
K: 102(0) 24
R: 0 0
S: 1 1
D: 1 1
ADSL2 framing
MSGc: 59 12
B: 101 23
M: 1 1
T: 1 4
R: 0 0
S: 0.9939 0.9948
L: 821 193
D: 1 1
Counters
SF: 641381 609355
SFErr(CRCErr): 583 0
RS: 0 0
RSCorr: 0 0
RSUnCorr: 0 0

HEC: 439 0
OCD: 35 0
LCD: 0 0
Total Cells: 79447475 1036257
Data Cells: 31269090 11030
Drop Cells: 0
Bit Errors: 0 0

ES: 377 0
SES: 0 0
UAS: 34 0
AS(Uptime): 10359

INP: 0.00 0.00
PER: 16.15 17.90
delay: 0.24 0.24
OR: 32.19 8.04

Bitswap: 1399 0
Total uptime: 10359

Total time = 2 hours 53 min 34 sec
SF = 641381
CRC = 583
LOS = 0
LOF = 0
ES = 377
Latest 1 day time = 2 hours 53 min 34 sec
SF = 641381
CRC = 583
LOS = 0
LOF = 0
ES = 377
Latest 15 minutes time = 8 min 34 sec
SF = 31858
CRC = 55
LOS = 0
LOF = 0
ES = 33
Previous 15 minutes time = 15 min 0 sec
SF = 55704
CRC = 94
LOS = 0
LOF = 0
ES = 48
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55767
CRC = 84
LOS = 0
LOF = 0
ES = 39
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 55705
CRC = 113
LOS = 0
LOF = 0
ES = 69
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55705
CRC = 56
LOS = 0
LOF = 0
ES = 38
Showtime Drop Reason: 8000
Last Retrain Reason: 8000
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