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Standard User paradice22
(newbie) Tue 12-Nov-13 22:01:47
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"acceptable range of speeds"


[link to this post]
 
on the BT Wholesale Speedtest site, on the 'further diagnostics' section I get a figure of 0.6 to 7.15 for the 'acceptable range of speeds'
I'd say the average speed I get when testing during the day (8am - 12pm) is around 2Mbps so that falls in to the acceptable range but unsure why it should fall so low
I have been with Zen internet for the past week, previously was with BT Broadband on ADSL Max, thought it might have been a BT issue but apparently not. When I had just plain ADSL I used to get 2Mbps constantly.
My sync speeds are 8128 and 448 so unsure why it should fall so low.
this is a copy paste from the test...

Download speedachieved during the test was - 0.73 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

is there any problem or am I just hoping for too much?

edit - something I have noticed is when using the Speedtest.net site it shows my nearest server as being London when I live near Edinburgh, it definitely used to get my location far more accurate than that

Edited by paradice22 (Tue 12-Nov-13 22:07:19)

Administrator MrSaffron
(staff) Wed 13-Nov-13 08:43:14
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Re: "acceptable range of speeds"


[re: paradice22] [link to this post]
 
Is the pc running windows xp? If yes check your rwin is not limiting speeds

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User paradice22
(newbie) Wed 13-Nov-13 09:01:46
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Re: "acceptable range of speeds"


[re: MrSaffron] [link to this post]
 
windows 8, upgraded directly from xp if that makes a difference ?
getting same results on other wireless devices too...iphone etc


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Standard User StephenTodd
(experienced) Wed 13-Nov-13 10:09:31
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Re: "acceptable range of speeds"


[re: paradice22] [link to this post]
 
Windows 8 should not give an rwin problem, even upgraded from XP.

Are you running wired or wireless? Very poor wireless connection could be the cause.
Otherwise your speeds should generally be close to the sync speed.

Just noticed you say you are with Zen now so maybe the below is not relevant,
or maybe they do the same.
In any case, judging by their reputation, Zen should be able to sort out your issue.

I think BT routes everything to London internally before going to the wider internet,
so that is why you pick up a London speedtester.
Try 'tracert bbc.co.uk' to a command line and you might get some indication.

(For us, the internal routing goes from Winchester to Sheffield to London,
and connections to Sheffield go Winchester to Sheffield to London to Sheffield.)

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.

Edited by StephenTodd (Wed 13-Nov-13 10:12:28)

Standard User yarwell
(sensei) Wed 13-Nov-13 11:37:00
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Re: "acceptable range of speeds"


[re: paradice22] [link to this post]
 
does the "Further diagnostics" page of the BT speedtest tell you your IP profile ?

Is it slow 24/7 ?

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User ian72
(knowledge is power) Wed 13-Nov-13 12:30:58
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Re: "acceptable range of speeds"


[re: yarwell] [link to this post]
 
That would appear to be a yes from the op:

IP Profile for your line is - 7.15 Mbps
Standard User paradice22
(newbie) Wed 13-Nov-13 12:35:56
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Re: "acceptable range of speeds"


[re: StephenTodd] [link to this post]
 
this morning my internet has almost stopped and i'm back to using a mobile dongle as it's much faster!
was getting 0.23 Mbps with the BT Speedtest this morning, ran the 3rd test where you use a different account name to log in through your router and it said to contact your provider so have emailed Zen. They said they will be contacing BT to try and see if there's a problem at the exchange. That's the last I heard via email, i assume it will take some time
Standard User paradice22
(newbie) Wed 13-Nov-13 16:08:28
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Re: "acceptable range of speeds"


[re: paradice22] [link to this post]
 
got a reply from Zen saying they can see the line is dropping quite heavily and the majority of the drops seem to be authentication drops however there are some sync drops
they then ask me what my setup is from the BT Socket to my PC - I have an ADSL faceplate on the master socket to a Belkin router to my PC

they're shut for the day so will contact tomorrow but does the above symptoms ring any bells for anyone ?
Standard User 4M2
(knowledge is power) Wed 13-Nov-13 17:13:07
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Re: "acceptable range of speeds"


[re: paradice22] [link to this post]
 
You might find this interesting: http://www.zen.co.uk/blog/troubleshooting-dsl-faults... and possibly relevant smile
Standard User Zarjaz
(knowledge is power) Wed 13-Nov-13 19:13:20
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Re: "acceptable range of speeds"


[re: paradice22] [link to this post]
 
First thing I'd be trying was a different router, especially a different brand.

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