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Standard User joshuafalls
(newbie) Sun 04-May-14 15:56:46
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Re Wiring To Get Internet *HELP*


[link to this post]
 
Hi,

Ive just moved into a new house which an old person lived in before but someone had wripped (literally) the master box off the wall and let the cables lie about, I began too unscrew the little box in the livingroom as the cables were only connected too that. Ive attached pictures of the internet cables comimg into the house then the master box and the wires that come through too the livingroom. Im technically minded so can hopefully fix this. I hope you can help

http://s23.postimg.org/9givsh1az/DSC_0229.jpg

http://s4.postimg.org/lnux4jfrx/DSC_0230.jpg

http://s30.postimg.org/vsttfsskh/DSC_0231.jpg

Thanks

Edited by joshuafalls (Sun 04-May-14 16:45:47)

Administrator MrSaffron
(staff) Sun 04-May-14 16:23:22
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Re: Re Wiring To Get Internet *HELP*


[re: joshuafalls] [link to this post]
 
When you order the new phone line as part of the install fee you should get a new master socket fitted. Any extension wiring would be at extra cost

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User joshuafalls
(newbie) Sun 04-May-14 16:47:09
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Re: Re Wiring To Get Internet *HELP*


[re: MrSaffron] [link to this post]
 
Hi,

Thanks for that but is there any way I could fix it too save the extra cost?

Thanks

In reply to a post by MrSaffron:
When you order the new phone line as part of the install fee you should get a new master socket fitted. Any extension wiring would be at extra cost


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Administrator MrSaffron
(staff) Sun 04-May-14 16:58:15
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Re: Re Wiring To Get Internet *HELP*


[re: joshuafalls] [link to this post]
 
Yes, but you are not meant to interfere with the incoming line, only extension wiring.

As for which wires go to the A & B connectors on the back of the master socket, depends on the actual cable coming into the property.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User systemx
(experienced) Sun 04-May-14 17:53:17
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Re: Re Wiring To Get Internet *HELP*


[re: joshuafalls] [link to this post]
 
In reply to a post by joshuafalls:
Hi,

Thanks for that but is there any way I could fix it too save the extra cost?

Thanks

In reply to a post by MrSaffron:
When you order the new phone line as part of the install fee you should get a new master socket fitted. Any extension wiring would be at extra cost


You are far better to leave it as it is.

When a phone account is closed a final bill is produced and a stop is put on the line, the original number is removed and a new number allocated ready for the new customer.
I can only assume that the original customer checked the line and could still hear a dial tone so leaped to the wrong conclusion that the line was still active so ripped out the sockets to prevent any calls being made.

If you were to connect up the socket to the line and dial 17070 you would hear the new number ("this line is defined as whatever the new number is") but you cannot do any tests, or use the phone for other than emergency calls (999) .

leave the line as it is and let openreach fit a new socket, or if there is a problem they will assume you have vandalised their kit.
Standard User Zarjaz
(knowledge is power) Sun 04-May-14 19:27:36
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Re: Re Wiring To Get Internet *HELP*


[re: systemx] [link to this post]
 
or use the phone for other than emergency calls (999) .

You can dial 999 on a 'soft' stopped line ? Are you sure ?

Standard User Zarjaz
(knowledge is power) Sun 04-May-14 19:33:29
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Re: Re Wiring To Get Internet *HELP*


[re: joshuafalls] [link to this post]
 
You appear to have the answer in your hands already, judging from the pictures. wink

But as the other posters have pointed out, you shouldn't really be touching the wiring before the NTE.

Standard User joshuafalls
(newbie) Sun 04-May-14 22:04:40
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Re: Re Wiring To Get Internet *HELP*


[re: systemx] [link to this post]
 
Hi,

Thanks for your help, ill give them a call and explain whats happened and hopefully get this all sorted without no charge.

Thanks

In reply to a post by systemx:
In reply to a post by joshuafalls:
Hi,

Thanks for that but is there any way I could fix it too save the extra cost?

Thanks

In reply to a post by MrSaffron:
When you order the new phone line as part of the install fee you should get a new master socket fitted. Any extension wiring would be at extra cost


You are far better to leave it as it is.

When a phone account is closed a final bill is produced and a stop is put on the line, the original number is removed and a new number allocated ready for the new customer.
I can only assume that the original customer checked the line and could still hear a dial tone so leaped to the wrong conclusion that the line was still active so ripped out the sockets to prevent any calls being made.

If you were to connect up the socket to the line and dial 17070 you would hear the new number ("this line is defined as whatever the new number is") but you cannot do any tests, or use the phone for other than emergency calls (999) .

leave the line as it is and let openreach fit a new socket, or if there is a problem they will assume you have vandalised their kit.
Standard User ian72
(knowledge is power) Tue 06-May-14 08:57:54
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Re: Re Wiring To Get Internet *HELP*


[re: joshuafalls] [link to this post]
 
There is a standard line connection fee that has to be paid (unless the supplier has a special deal running).
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