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Standard User ScottPk
(newbie) Tue 06-May-14 09:47:08
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HELP Super Slow Internet Upload Speeds - Mainly on XP


[link to this post]
 
Hi,

I have a weird issue that I hope someone can help with.

I have a Business Network connected to XLN Telecom FTTC Fibre, going through the BT Openreach Modem and a Netgear WNDR4500 Router. The Router then connects to a Netgear ProSafe Switch.
I have about 12 XP Desktops and Notebooks on my network (business so need XP really).

Recently the Microsoft Security Essentials program started crashing the PCs and hanging on the welcome screen, so I just removed it, and all was well.
A few days later ALL the XP PCs have experienced seriously slow UPLOAD Speeds when doign a Speed Test. The Fibre but it has always been slow, around 8mbps download and 2 - 4mpbs upload. On the XP machines I am getting 5mbps download but only 0.01mbps upload, with a ping of about 300ms.

Gmail and most websites work okay, but secure websites such as eBay and my website CP go really slow or time out. Some websites are also very slow, but if you us IE InPrivate or Chrome Incognito they seem to work much faster.

I thought it was the line, so changed router, factory reset modem, bypassed all the network (connecting a PC directly to the modem and router), had the ISP do line checks.
BTOpenreach have been and tested the line and equipment (they said everything seemed fine) but changed the Filter in the socket and the Modem to the latest design.

I have also tried a few virus and malware tools to make sure it is not a virus (which would be strange on ALL the PCs at the same time anyway)

2 of the guys who work for me have their own PCs (freelance) so I did the same test on theirs (Macbook Pro and Win8 PC). 6mbps download, 4.8mbps upload and 120ms ping.
The Mac seems to run fine in normal use, but the Win8 PC has a lot of issues logging into Secure Sites.

On the XP Machines, I get the same results in Chrome, IE and FireFox. On one machine with IE InPrivate it gave the same Speed Test results as the Mac / Win8 once, but now it won't replicate it.

Safe Mode speeds are exactly the same.

On my android phone, tried to log in to eBay

Connected to WiFi it took ages with some timeouts.
Connected the EE 4G it was instant.

So I did another test.

On this XP laptop I am writing on I did a speedtest using various setups

Connected to WiFi - 5.28 Download / 0.015 Upload / 273ms Ping
Connected via LAN 1 - 5.28 Download / 0.014 Upload / 232ms Ping
Connected via LAN 2 - 3.53 Download / 0.009 Upload / 503ms Ping
EE 4G WiFi Hotspot - 4.85 Download / 4.60 Upload / 459ms Ping

LAN 1 is through my Netgear Router and BT Fibre Modem.
LAN 2 is connected directly to the BT Fibre Modem with my XLN (my ISP) Router. This was using pre made RJ45 Cables.

As a further test, I found a USB WiFi Dongle so installed that on my main desktop.
Connected to LAN I get the same terrible Upload.
Connect it to the WiFi hotspot (my Android 4G Phone) and its back to normal, all websites work as they should.

Does anyone have any ideas?

Thanks

Scott

Edited by ScottPk (Tue 06-May-14 09:48:56)

Administrator MrSaffron
(staff) Tue 06-May-14 10:01:53
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Re: HELP Super Slow Internet Upload Speeds - Mainly on XP


[re: ScottPk] [link to this post]
 
Have you tried with just one PC connected via Ethernet and the WiFi turned off on the Netgear and without the extra switch?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ScottPk
(newbie) Tue 06-May-14 10:04:27
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Re: HELP Super Slow Internet Upload Speeds - Mainly on XP


[re: MrSaffron] [link to this post]
 
I connected the XLN Router directly to the Model with LAN, missing out the rest of the network. No luck.

Should I try the same again with WiFi disabled?

Thanks


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Administrator MrSaffron
(staff) Tue 06-May-14 10:15:31
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Re: HELP Super Slow Internet Upload Speeds - Mainly on XP


[re: ScottPk] [link to this post]
 
Yeap, just in case something is saturating the upload

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User tommy45
(knowledge is power) Tue 06-May-14 12:18:41
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Re: HELP Super Slow Internet Upload Speeds - Mainly on XP


[re: MrSaffron] [link to this post]
 
XLN could it be an issue with their ,network like the ammount of bandwidth they are buying from BTW , ect?
Administrator MrSaffron
(staff) Tue 06-May-14 12:24:47
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Re: HELP Super Slow Internet Upload Speeds - Mainly on XP


[re: tommy45] [link to this post]
 
Don't think so based on what has been posted

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User MHC
(sensei) Tue 06-May-14 12:53:40
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Re: HELP Super Slow Internet Upload Speeds - Mainly on XP


[re: ScottPk] [link to this post]
 
Just a thought. MTU setttings. Have you checked the settings on PCs and Router? The PCs could be fine but if the Router has been corrupted it could lead to issues.


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M H C


taurus excreta cerebrum vincit
Standard User ScottPk
(newbie) Tue 06-May-14 19:35:05
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Re: HELP Super Slow Internet Upload Speeds - Mainly on XP


[re: MHC] [link to this post]
 
Did some more tests for you

XP Laptop connected to XLN Technicolor Router (WiFi Disabled) then connected to Modem
12mbps Download, 0.01mbps Upload
eBay timeout

XP Laptop connected to 4G Wireless Access Point
5,42mbps Download, 2.51mbps Upload
eBay loads fine

MTU on Netgear WNDR4500 router is 1492, is that correct? As I said above, I get the same using 2 routers, and had the same issue with 2 BT Modems

XLN are supposed to be doing a 'lift and shift', but never called me back.

Thanks
Standard User MHC
(sensei) Tue 06-May-14 20:08:29
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Re: HELP Super Slow Internet Upload Speeds - Mainly on XP


[re: ScottPk] [link to this post]
 
1492 is correct. Can you check it on the XP machines?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 06-May-14 20:37:32
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Re: HELP Super Slow Internet Upload Speeds - Mainly on XP


[re: MHC] [link to this post]
 
In reply to a post by MHC:
Can you check it on the XP machines?
@OP: This is how: see Working out your maximum MTU for each XP PC.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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