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Standard User CainKilgore
(newbie) Sat 10-May-14 08:56:48
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Issues with my internet..


[link to this post]
 
So, I wouldn't call it an issue per say, but I would call it speeds that I should be getting that I'm not.

http://imgur.com/NY0V7bQ,hEGLt5S,S7NK4f4,GTrib20,G4C...

That is a gallery of pictures that I have collected from the modem. In one of them, you will see that I should be getting 38Mbps (The number changes, but only in small amounts).

Realistically, I'm only getting 32Mbps and no higher.
I have an engineer coming out on Monday to check the line and they said that there is a possible charge of £130 if there's something wrong with the equipment in my home (I think).

Just wondering if it's worth having someone out, or if there is indeed a line fault and those extra 6-7Mbps are just hiding somewhere? Thanks.
Standard User BatBoy
(legend) Sat 10-May-14 10:57:51
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Re: Issues with my internet..


[re: CainKilgore] [link to this post]
 
Can you post the results of the following telnet command, please?
xdslcmd info --pbParams


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Standard User CainKilgore
(newbie) Sat 10-May-14 11:06:44
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Re: Issues with my internet..


[re: BatBoy] [link to this post]
 
http://puu.sh/8Gsz5.png


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Standard User BatBoy
(legend) Sat 10-May-14 11:19:05
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Re: Issues with my internet..


[re: CainKilgore] [link to this post]
 
It looks like the higher frequencies are being severely attenuated, probably due to a long line, maybe aluminium cable or even some sort of low-pass filter on the line.

You can eliminate a problem with your wiring and equipment by checking the stats are the same in the test socket inside the master. I'm assuming a new FTTC faceplate was installed when you got Infinity?


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Standard User CainKilgore
(newbie) Sat 10-May-14 11:21:40
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Re: Issues with my internet..


[re: BatBoy] [link to this post]
 
Test socket? Not quite sure what you mean.

When we moved into our home nearly two years ago the previous owners already had BT Infinity so the faceplate wasn't changed; but this is the one we have now:

http://cdn.cupofcoffee.co.uk/wp-content/uploads/2011...

How would I go about checking the stats?
Administrator MrSaffron
(staff) Sat 10-May-14 11:51:16
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Re: Issues with my internet..


[re: CainKilgore] [link to this post]
 
http://www.coolwebhome.co.uk/faceplate/

Shows how to get to the test socket

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Sat 10-May-14 11:54:17
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Re: Issues with my internet..


[re: CainKilgore] [link to this post]
 
On a small screen so hope I saw the pictures right

The attainable rate at 38 Meg is a theoretical figure, the relnet stats you posted are actually in line with your speed tests. A 6 Meg difference between attainable and actual sync may be that some noise at sync time has since vanished.

What was the full range of the estimates from the BT Wholesale checker

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User CainKilgore
(newbie) Sat 10-May-14 12:05:31
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Re: Issues with my internet..


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
On a small screen so hope I saw the pictures right

The attainable rate at 38 Meg is a theoretical figure, the relnet stats you posted are actually in line with your speed tests. A 6 Meg difference between attainable and actual sync may be that some noise at sync time has since vanished.

What was the full range of the estimates from the BT Wholesale checker


The speed has gone down since; but:
http://puu.sh/8GuVq.png

Here's ADSL Checker showing what I should be capable of getting:
http://puu.sh/8GuYk.png

Unfortunately I can't use the test socket as I don't have one of those filters laying around / nor do we use our phone line.
Standard User CainKilgore
(newbie) Sat 10-May-14 12:19:44
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Re: Issues with my internet..


[re: CainKilgore] [link to this post]
 
In reply to a post by CainKilgore:
In reply to a post by MrSaffron:
On a small screen so hope I saw the pictures right

The attainable rate at 38 Meg is a theoretical figure, the relnet stats you posted are actually in line with your speed tests. A 6 Meg difference between attainable and actual sync may be that some noise at sync time has since vanished.

What was the full range of the estimates from the BT Wholesale checker


The speed has gone down since; but:
http://puu.sh/8GuVq.png

Here's ADSL Checker showing what I should be capable of getting:
http://puu.sh/8GuYk.png

Unfortunately I can't use the test socket as I don't have one of those filters laying around / nor do we use our phone line.


It might be worth mentioning that our phone line has never actually rung. We've tried with two sets of phones but they just don't ring, and I've tried this in all four slots in our home. Also, we're not sure if this is a phone fault or not but we can't hang up the phone when we are in a call. Might be completely unrelated however.
Administrator MrSaffron
(staff) Sat 10-May-14 12:26:33
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Re: Issues with my internet..


[re: CainKilgore] [link to this post]
 
Does the phone behave properly when you use the test socket? If it does then fixing the issue will probably be chargeable.

Odd behaviour of the phone points to something that may be also affecting the vdxl

When using a phone in the test socket none of the telephone extensions should give you a dial tone

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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