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Standard User clyde123
(regular) Wed 21-May-14 21:59:59
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broadband drops - like filter issue


[link to this post]
 
I have a problem with broadband dropping when phone calls happen.
This is on a line which is filtered (properly I think). The effect is just like what happens when there's no filter at all.
Unusual aspects of this setup are : the telephone is a Panasonic KX phone system. There is also Redcare on the same line.
But I've had other installations of the same Panasonic phone system with no problems.
I actually doubled up the filter for a couple of days, but that made no difference.

Has anyone experienced anything like this ? Any ideas ?
This is a recent installation - new phone service, new broadband service. All Entanet ADSL2+ .
Standard User RobertoS
(sensei) Wed 21-May-14 23:20:11
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Re: broadband drops - like filter issue


[re: clyde123] [link to this post]
 
I assume the Redcare system is also a recent installation so properly filtered?

The normal cause of broadband falling over when a phone call happens is what is called a "High Resistance Fault" on the line. Difficult for engineers to find - many fail.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User clyde123
(regular) Thu 22-May-14 14:37:43
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Re: broadband drops - like filter issue


[re: RobertoS] [link to this post]
 
Hi Robertos, well guess what -
It was a bad filter. New filter - changed it, and bingo, everything has been fine for the last three and a half hours.
Just proves - the simplest answer is usually the best one.
Thanks for your response all the same.


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Standard User Zarjaz
(knowledge is power) Thu 22-May-14 17:32:01
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Re: broadband drops - like filter issue


[re: RobertoS] [link to this post]
 
I assume the Redcare system is also a recent installation so properly filtered?

Redcare does not require a filter. The pair to the block terminal 92a should be 'doubled up' on the same terminations as the incoming pair, i.e. on the back of the NTE.

Standard User RobertoS
(sensei) Fri 23-May-14 01:27:43
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Re: broadband drops - like filter issue


[re: Zarjaz] [link to this post]
 
I thought modern control boxes had internal filters? Older ones did not? Memory hazy from when I had one.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User clyde123
(regular) Fri 23-May-14 14:19:59
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Re: broadband drops - like filter issue


[re: RobertoS] [link to this post]
 
The alarm engineer just happened to be in when I was there the other day. He did mention something about a filter. I'm sure he meant filter on the alarm side. But I didn't follow up, had other things happening at that moment.

And Yes is the answer - the alarm system is a brand new installation as well.
However, all is fine with this setup now. Been no more problems.
Standard User 4M2
(knowledge is power) Fri 23-May-14 14:31:03
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Re: broadband drops - like filter issue


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I thought modern control boxes had internal filters? Older ones did not? Memory hazy from when I had one.


Would be better to filter it from the NTE5 end I would have thought? But then I always prefer to filter extensions from a filtered faceplate anyway smile
Standard User RobertoS
(sensei) Fri 23-May-14 18:13:34
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Re: broadband drops - like filter issue


[re: 4M2] [link to this post]
 
Maybe it is, but as it turns out t be a modern installaton I think we can assume it is fine smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Zarjaz
(knowledge is power) Fri 23-May-14 18:32:24
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Re: broadband drops - like filter issue


[re: RobertoS] [link to this post]
 
I thought modern control boxes had internal filters? Older ones did not?

That's correct, but control boxes using the Redcare system don't have/use a 'dialler' hence no filter required.

Standard User RobertoS
(sensei) Fri 23-May-14 18:50:07
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Re: broadband drops - like filter issue


[re: Zarjaz] [link to this post]
 
Ah!

Thanks smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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