So ordered a ADSL connection for my mum,
So I had a line reactivated 2 months after it was deactivated, It was activated with Phone and Broadband from Plusnet.
Two weeks after activation I arrive at mums to setup router and bits and transfer extensions from Virgin master to Openreach master.
Turns out the line was dead and using a basic Ethernet tester I could only just get a faint response on the line.
Call Plusnet and wait 34 minutes on hold!, Openreach engineer will be with you tomorrow.
Openreach guy turns up, finds the line is cut around 3KM away, reconnects on new pair from junction box, Sorted dial tone and also a conversation, so grabs Openreach guy before he pulls off and he investigates the crossed lines issue, meanwhile the conversation between some lady and her daughter about Christmas presents ends so can#'t tell if issue is fixed or not.
Got router connected, synced at just over 1000kbps and only on G.DMT, do some testing and move things about, so leave it for a few hours thinking it needed to adjust from fault.
Next day, the lady and daughter are chatting away again, broadband rubbish, so back on to plusnet, another Openreach visit,
no lady on phone at this point, show openreach guy video evidence of crossed lines he says nothing he can do as line tests fine, I mention broadband issues he says I'm only a phone engineer (WTH Really!)
So back on to Plusnet, Lady from support is [censored] because they closes the fault on the lady on the phone said she can hear the line fault from here end, So she rejects the faults as fixed..
Now I've left my mums and the broadband is dire and on 31/12/14 the Virgin account will close leaving me poor mum with 0.6mbps.
My issue here is, how the hell do you get issues like this fixed, if the engineers can't even use Video evidence.
I asked if he could just change the line pair but wouldn't as there was no problem, and then what made my blood boil was when I mentioned the broadband he said I would need a Broadband engineer and when I asked if he could call through to office and get one arranged, He replied
"well if you was a BT Broadband customer I could but your not"
I replied saying well Plusnet is owned by BT Group just like Openreach and BT, His reply
"Yeah, But your provider is Plusnet not BT"
At which I recapped the visit as, I'm banging my head against a brick wall and I'm screwed as I quickly lead him to the front door.
Is this common practice or did I just get a dud spanner!
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