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Standard User SAguy
(newbie) Thu 12-Mar-15 12:06:16
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ADSL connected, but no access


[link to this post]
 
Hi there

I have a new line with ADSL and bought this router brand new.
I started up and inserted my ADSL username and password, and the ADSL seems to connect.

I have a solid ADSL and internet light on the modem. My ISP can also confirm that I am connected to them, and they can see the account authenticates and works fine.

Unfortunately though, no devices I connect to the router can connect to the internet. I tried connecting my laptop via wired and wifi connection, I also tried connecting my android tablet via wifi. I am able to connect to the router successfully from all the devices, but I just have no internet access.

We also tried bridge and then pppoe dishing from the machine, that also failed to connect.

My ISP believes that this is a hardware issue. Can there be any other problems?
Administrator MrSaffron
(staff) Thu 12-Mar-15 12:38:56
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Re: ADSL connected, but no access


[re: SAguy] [link to this post]
 
Maybe a DNS issue, have you tried using different DNS servers on one PC first? And/or tracert/pings by IP address only.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User SAguy
(newbie) Thu 12-Mar-15 12:43:45
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Re: ADSL connected, but no access


[re: MrSaffron] [link to this post]
 
What steps should I follow to test?


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Administrator MrSaffron
(staff) Thu 12-Mar-15 12:49:44
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Re: ADSL connected, but no access


[re: SAguy] [link to this post]
 
tracert -d 80.249.99.130

Will do a trace to that our IP address (our www site) and not resolve any of the names, so if this works it shows you have IP connectivity but DNS issues are your problem.

Generally changing the DNS on a PC to 8.8.8.8 or 8.8.4.4 which are the google DNS are steps to try if the trace route does work.

[edit to fix a typo in second DNS IP]

Edited by MrSaffron (Thu 12-Mar-15 14:37:27)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jamietomo
(newbie) Thu 12-Mar-15 12:53:02
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Re: ADSL connected, but no access


[re: MrSaffron] [link to this post]
 
Google DNS is

8.8.8.8 and 8.8.4.4
Standard User SAguy
(newbie) Thu 12-Mar-15 13:00:22
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Re: ADSL connected, but no access


[re: jamietomo] [link to this post]
 
Thanks, so to confirm.

Make sure adsl is connected. Plug laptop into router, and do the trace?
If I need to change the DNS do I do that on my adsl router?
Standard User flippery
(committed) Thu 12-Mar-15 14:00:25
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Re: ADSL connected, but no access


[re: SAguy] [link to this post]
 
is it a modem router or, modem with separate router. Your wording does not make it clear. I
Can you supply product/s identification.
Standard User SAguy
(newbie) Thu 12-Mar-15 14:01:26
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Re: ADSL connected, but no access


[re: flippery] [link to this post]
 
Sorry, it's a modem and router in one.
TP Link Archer D7: http://www.tp-link.com/lk/products/details/?model=Ar...
Administrator MrSaffron
(staff) Thu 12-Mar-15 14:36:02
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Re: ADSL connected, but no access


[re: SAguy] [link to this post]
 
Try the tracert FIRST and only change DNS is the trace does work.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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