I come here in search of some help. We've had a problem with our internet connection for several weeks now that no one seems to understand how to fix.
Recently I've had a problem with seemingly random disconnections. These disconnections can occur either every few days, or during times of high instability a few times an hour.
Currently my router records the following line stats:
Current Rate (Kbps) 64 2144
Max Rate (Kbps) 192 2272
SNR Margin (dB) 5 14.8
Line Attenuation (dB) 31.5 57.2
The line's actual throughput speed is incredibly slow during instability and varies around 0.2mb. My ISP however can't seem to understand that this is an issue - because after a few days (with no disconnections) the line recovers to around 2mb throughput download speed.
When the line is stable my upload goes back to 448kbps sync rate and a higher SNR margin on the upload side.
An engineer was out a couple of weeks ago to investigate, replaced some wiring externally and it seems it fixed the fault. Turns out this is not the case.
Exchange is Sicklemere, ISP is Newnet - any ideas, as this is becoming a serious pain
I've had the broadband quality monitor running on the line for a while - I'd describe it as:
all over the place:
My Broadband Ping
Edited by leighdj45 (Mon 27-Apr-15 14:44:18)