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Standard User TinyTheMelon
(newbie) Sun 28-Jun-15 02:40:33
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Download/Upload and Ping problems with Qwest/Centurylink


[link to this post]
 
To start this off, Centurylink says that the highest deal I can get in my general area for download/upload speed is 1.5 Mbps download and 0.284 Mbps upload. I have this deal currently purchased for $49.99 a month, but of course there has to be problems with this. Speed tests ALWAYS point out I'm get the speeds I'm supposed to be getting, but of course this isn't true (my modem settings on the modems website also says this) Results:
Firmware Version:
CZP003-4.3.009.31
Model Number:
PK5001Z
Hardware Revision:
A0B
Serial Number:
xxxxxxxxxxxx
WAN MAC Address:
xxxxxxxxxxxx
Downstream Rate:
1.758 Mbps
Upstream Rate:
0.284 Mbps
ISP Protocol
IPoE via DHCP
PPP User Name:
N/A
Modem IPv4 Address:
76.3.xxx.xx
DNS Address #1:
205.171.203.226
DNS Address #2:
205.171.2.226
Modem IPv6 Address:
N/A
DNSv6 Address #1:
N/A
DNSv6 Address #2:
N/A
But no matter what I download on google or through email etc. I get only 200kb download and 100kb upload. It's one of the most annoying things I have to deal with everyday.

A technician came over once and said that outside he was getting those same results (1.5 Mbps and 0.284 Mbps). He finally came inside of my house and said there was a problem with the modem and said I should replace it.
I ended up replacing it which didn't fix the problem what so ever.
Long story short, I get good results on ping tests, but never get those results when downloading.

Onto my ping, I've run several ping tests before on my CMD and my modem always pinged at 1ms:

ping -t 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 6, Received = 6, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

When I pinged google I got:

ping www.google.com

Pinging www.google.com [216.58.192.100] with 32 bytes of data:
Reply from 216.58.192.100: bytes=32 time=656ms TTL=56
Reply from 216.58.192.100: bytes=32 time=768ms TTL=56
Reply from 216.58.192.100: bytes=32 time=247ms TTL=56
Reply from 216.58.192.100: bytes=32 time=302ms TTL=56

Ping statistics for 216.58.192.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 247ms, Maximum = 768ms, Average = 493ms

My modem clearly isn't the problem here.
I also ran a WinMTR test and pinged google for 10 minutes:

| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 12 | 12 | 0 | 0 | 1 | 1 |
| fl-76-3-176-1.dhcp.embarqhsd.net - 0 | 11 | 11 | 145 | 465 | 1214 | 1214 |
| fl-76-2-127-57.sta.embarqhsd.net - 0 | 11 | 11 | 147 | 542 | 1145 | 1075 |
|bb-ftmyflxa-jx9-02-ae0.core.centurytel.net - 0 | 11 | 11 | 141 | 571 | 1393 | 556 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| nap-edge-04.inet.qwest.net - 0 | 11 | 11 | 162 | 626 | 1548 | 370 |
| 65.123.232.94 - 0 | 11 | 11 | 167 | 568 | 1512 | 539 |
| 209.85.253.74 - 0 | 11 | 11 | 161 | 633 | 1540 | 648 |
| 72.14.233.89 - 0 | 11 | 11 | 144 | 607 | 1542 | 276 |
| mia07s34-in-f14.1e100.net - 0 | 11 | 11 | 162 | 563 | 1344 | 935 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

So this clearly looks like its a problem with my ISP.
Now, if I could get some help with the download/upload problem I'd be grateful.

Edited by TinyTheMelon (Sun 28-Jun-15 02:45:39)

Administrator MrSaffron
(staff) Sun 28-Jun-15 09:45:39
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Re: Download/Upload and Ping problems with Qwest/Centurylink


[re: TinyTheMelon] [link to this post]
 
Without attenuation and noise margin figures from your modem hard to say if you could connect faster or not.

On the downloads, need to check when you say 200 kb download do you mean 200 Kilo Byte per second download or 200 Kilo bits per second?

The latency is very bad and it may be that Qwest has a massive amount of congestion on a local link, try the speed test at http://www.thinkbroadband.com/speedtest should be no problem maxing out things even though you are in the US. Post the result link you get at the end of the test.

May also be worth finding out what performance an immediate neighbour gets with Qwest

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User TinyTheMelon
(newbie) Sun 28-Jun-15 22:51:52
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Re: Download/Upload and Ping problems with Qwest/Centurylink


[re: MrSaffron] [link to this post]
 
Sorry for my short amount of information given, yes by kb I mean Kbps or Kilo bits per second.
Here's the results I got on the speedtest http://www.thinkbroadband.com/speedtest/results.html... either way I don't get these download/upload speeds and only get around 200 Kbps for download and 100 Kbps for upload.
I recalled yesterday while downloading something that my download shot from 200 Kbps to over 1.2 Mbps. Then went all the way back down to 200 Kbps.
Rather strange ain't it?
The latency is also unbearable, can't play ANY online competitive games.

Edited by TinyTheMelon (Sun 28-Jun-15 22:57:14)


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Administrator MrSaffron
(staff) Sun 28-Jun-15 23:36:37
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Re: Download/Upload and Ping problems with Qwest/Centurylink


[re: TinyTheMelon] [link to this post]
 
What is odd is that your latency to us is not too bad considering distance involved and the speeds match the modem.

So it may well be

a) Traffic management
or
b) Congestion on some routes out of the ISP

Looks like nothing to do with the adsl modem or line itself

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User TinyTheMelon
(newbie) Mon 29-Jun-15 00:02:40
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Re: Download/Upload and Ping problems with Qwest/Centurylink


[re: MrSaffron] [link to this post]
 
I've taken a few tests through my CMD on my computer and most of the tests involve problems with the ISP, traffic management and congestion both are certain answers.
Line has been fixed once and nothing changed, same with the modem when I switched it out for a new one a while back.
It still all ran the same.
It also can't be the modem due to the PERFECTLY good 1ms.
Since I live in the U.S. good gaming ping here is 20-70ms.
Not what I'm getting, which is 190-900ms.
I'll be giving Qwest a call tomorrow.
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