I am having a nightmare with our BB line at the moment. Ever since a storm back in April the broadband has been getting worse.
So to give the back story, a storm hit our farm and took down the broadband for around 3 weeks. After numerous calls and engineer visits and BT replacing things left right and centre it came back up, but has been unreliable since. The broadband disconnects at least once every day some days it can disconnect 3 times. This is causing DLM to kick in and slowly degrade our speed.
Other than the disconnects our line is rock solid with no packet loss and very low pings.
Before this storm we were on a stable 15mb connection, but now with the disconnect we have to get the line profile reset every month or we are on a 2mb connection that continues to disconnect so that obviously isn't the issue.
We have had 10 BT visits, with the master socket being changed (Newest BT ADSL Filter Faceplate), the router being changed, and most of the line and junction boxes changed due to water damage and part of the line due to the actual cable being snapped. I still think there is a physical issue somewhere as it randomly disconnects and its is reliable all other times. This has lead to engineers visiting site and saying they cannot find any faults and just leaving.
We seem to have hit a point where I do not know what to do next as BT doesn't seem to be helping any more as well as our ISP (Daisy Group PLC). What can I do next? I have the line stats below which don't really look all that healthy.
When the broadband disconnects I see a spike in Loss of Framing and Loss of Signal, but I don't know what this is or know if it is relevant.
Uptime: 0 days, 5:34:14
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 446 / 9.726
Data Transferred (Sent/Received) [MB/GB]: 47,79 / 1,99
Output Power (Up/Down) [dBm]: 12,0 / 21,8
Line Attenuation (Up/Down) [dB]: 16,0 / 30,5
SN Margin (Up/Down) [dB]: 16,7 / 12,7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 338 / 0
Loss of Signal (Local/Remote): 38 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1.019 / 212
FEC Errors (Up/Down): 135.695 / 22.913
CRC Errors (Up/Down): 5 / 5
HEC Errors (Up/Down): 3 / 16
I really have no idea what to do next?
Appreciate the help.