I've had all sorts of disconnection problems recently and, over the years, various 'supply' issues (usually my line being damaged by tree branches rubbing). I'm on an all-copper, 20th Century ADSL exchange (Swaby, 01507 48*****)
2 weeks ago my original problem that Plusnet was dealing with was persistent disconnections that made the line unusable. I changed modems (from a good Netgear to a 'cooking' Plusnet-supplied Thomson), ADSL filters and performed no end of resets. Nothing worked and though the Thomson seemed to be less susceptible to the problem it somehow all sorted itself out after a week or so. Plusnet and I don't know how or why,
Perhaps it was the week's dry weather as the phone line noise which I often get in wet conditions was clear, though as soon as any noise did appear the BB disconnections returned. Having said that, the BB has usually been ok in the past, even when the phone goes down completely.
Anyway, now that I have a "good" line, I complained about the fact that a friend gets 2x my speed. He gets 3.5mbps - which is good around here in rural Linc's - and a couple of miles away from the exchange - as am I, though in a different village. I have a direct line to the exchange (and not on a cabinet as he is) and get an average of 1.9mbps.
BUT, after discussion, Plusnet did an SNR reset a few days ago (from 15db to 6 and immediately I got nearly twice my best speed over the years - 3.6mbps. This has gradually dropped back, over a couple of days, to 1.9 - apparently as a result of an automatic de-rating process. Annoying as when I had the higher speed all was well at my end. Plusnet has just done another reset with the same boost in speed but they expect the speed to drop back to 1.9 again.
Assuming that the line is capable, as it seems to be, can anything be done to prevent this aggressive speed de-rating to an apparently excessively conservative figure? Presumably it'll have to be done by BT at the exchange but obviously I have no contract with them and so no line of enquiry. Plusnet say they have no control over it either.
Thanks for any advice
Edited by ajdroberts (Mon 05-Oct-15 18:02:13)