I really hate to post this kind of problems, but I'm desperate
I moved to London a couple of weeks ago and I chose Sky as my ISP, with a broadband that promised me between 10-20 Mbps.
I started to check it and more or less ok with the browser, youtube and all the stuff. However, when I started to try to download something the problem started.
When I download from Steam, GOG, blizzard, MEGA, torrent, windows update or even the big test files the this website has, it always download between 1.3- 2 Mbps (when I try the 5 MB file or less, it downloads around 8 Mbps). The other problem (even bigger) is that when I'm downloading something, the internet speed of the whole house just works horribel (i cannot even use google on my phone or my laptop if I start a download)
The weird thing is that when I try a speed test (from this website, sky website or other 4 or 5), it always give me between 13 and 24 Mbps as my speed.
I contacted the service, and they checked everything from their place, even "sending" me a document or something like that that was suposed to download at my correct speed.
The engineer came today (because he has to install the TV), so the lady from the contact service told me to ask him.
I wasnt here, so my sister had to deal with the problem (I gave her a piece of paper with all the info for the guy xD). It appears that he tried everything, and checked that the connection was actually slow when he dowloaded any kind of files (its suposed that he download something from youtube at correct speed, but I checked my browser history, my download folder and my bin and there is nothing there, but ok). He also checked that is true that anything works well when I'm downloading something. He tried to contact BT (its suposed to be my provider or something like that) and they checked everything from them, saying that everything is ok...
At the end, no solution, they told me that it might be my building (?), the programs that I used and the websites (yeah, of course, 6 differnt places...) or my computers (that was just an excuse...)
I use wifi, but I've also tried connecting my lapton wired and its exactly the same.
I've tried to install the website tool, but it's giving me problems with my windos 10
Here a live my speed results form this website:
I just want to know what should I do... even if you cant solve my problem or don't know what is happening, what do you recommend me? complain and try to unsuscribe and change my ISP? try to make them send another technician/engineer to solve the problem? contact my landlord because is a problem from my house?
I really like gaming, it's my favorite hobby when I come back from work... I dont want to not be able to play just because my sister iphone start an update, because they dowload something for netflix or because my windows update start a little update.... I could live with the "low speed" ( I used to had 1 Mbps a couple of years ago, so it's not a big problem), but not with all those problems
PD: Sorry if my english isn't perfect, if there is something that you don't understand, just tell me and I'll try to write it better.
Edited by serk21 (Sun 07-Aug-16 00:56:36)