Wonder if you can help shed some light on to my problem.
I've had Standard BT Broadband (fibre not available yet) for 6 months in a brand new apartment block.
The connection is stable. I connect at 6Mbps which isn't great but expected. My download speeds prior to this problem usually max out around 650 KB/s.
However, my download speeds have since plummeted to 0-40 KB/s when downloading from a website, web browsing, streaming is impossible. It's pretty much unusable.
I have run various speed tests, at different times in the day, on different devices, on the master socket, extension sockets, switch microfilters, even tried the test master socket. Nothing is working.
This same problem happened a few months back and BT sent me a new Home Hub 4 which did return the performance back to normal for a few weeks. But it's back again.
The weird thing is, BItTorrent download speeds are unaffected and I still can max out at 650KB/s with them. How can this be?
I have been on the phone/live chat to BT, they have run various tests and made changes but nothing has worked.
Any help or advice greatly appreciated as this is really frustrating!