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Standard User dwjoll
(newbie) Tue 16-Aug-16 10:52:26
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Awful web browser download speeds but torrents are fine?


[link to this post]
 
Hi folks

Wonder if you can help shed some light on to my problem.

I've had Standard BT Broadband (fibre not available yet) for 6 months in a brand new apartment block.

The connection is stable. I connect at 6Mbps which isn't great but expected. My download speeds prior to this problem usually max out around 650 KB/s.

However, my download speeds have since plummeted to 0-40 KB/s when downloading from a website, web browsing, streaming is impossible. It's pretty much unusable.

I have run various speed tests, at different times in the day, on different devices, on the master socket, extension sockets, switch microfilters, even tried the test master socket. Nothing is working.

This same problem happened a few months back and BT sent me a new Home Hub 4 which did return the performance back to normal for a few weeks. But it's back again.

The weird thing is, BItTorrent download speeds are unaffected and I still can max out at 650KB/s with them. How can this be?

I have been on the phone/live chat to BT, they have run various tests and made changes but nothing has worked.

Any help or advice greatly appreciated as this is really frustrating!
Standard User micksharpe
(legend) Tue 16-Aug-16 10:59:18
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Re: Awful web browser download speeds but torrents are fine?


[re: dwjoll] [link to this post]
 
Are you acting as a BitTorrent seed? Maxing out your upstream connection by acting as a seed can badly affect your downstream performance.
Standard User dwjoll
(newbie) Tue 16-Aug-16 11:03:47
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Re: Awful web browser download speeds but torrents are fine?


[re: micksharpe] [link to this post]
 
No - I only run uTorrent as a test. I close it down after that - it's not running in the background.


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Standard User micksharpe
(legend) Tue 16-Aug-16 11:15:00
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Re: Awful web browser download speeds but torrents are fine?


[re: dwjoll] [link to this post]
 
What figures does the ThinkBroadband speed tester give?
Administrator MrSaffron
(staff) Tue 16-Aug-16 11:26:35
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Re: Awful web browser download speeds but torrents are fine?


[re: micksharpe] [link to this post]
 
More importantly post the link to the page with the graphs on.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User dwjoll
(newbie) Tue 16-Aug-16 17:33:50
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Re: Awful web browser download speeds but torrents are fine?


[re: MrSaffron] [link to this post]
 
http://www.thinkbroadband.com/speedtest/button/14713...
Standard User RobertoS
(elder) Tue 16-Aug-16 17:52:45
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Re: Awful web browser download speeds but torrents are fine?


[re: dwjoll] [link to this post]
 
When you say you've been on the phone to them, was that using the landline, or your mobile? Is there a dial tone on the landline?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User dwjoll
(newbie) Tue 16-Aug-16 17:55:50
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Re: Awful web browser download speeds but torrents are fine?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
When you say you've been on the phone to them, was that using the landline, or your mobile? Is there a dial tone on the landline?


Mobile - I don't have a phone for the landline.
Standard User dwjoll
(newbie) Tue 16-Aug-16 17:57:14
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Re: Awful web browser download speeds but torrents are fine?


[re: dwjoll] [link to this post]
 
BT just called me to say the fault has been resolved.

Sure...

Test after I got off the phone to them, and also after a router restart:

http://www.thinkbroadband.com/speedtest/button/14713...
Standard User micksharpe
(legend) Tue 16-Aug-16 17:57:52
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Re: Awful web browser download speeds but torrents are fine?


[re: dwjoll] [link to this post]
 
Is that with a wired connection to the router or wireless? Also, what are the router stats?
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