Some background. 2 years ago I took up BT's upto 40Mb infinity product. For the first number of weeks it was achieving speeds in the high 30mb's and slowed, before settling at at a speed of around 29mb. I appreciate theres a process whereby the provider finds a speed it believes is stable and then fixes you on that. Its fine, its always been a good connection and i've been happy with it. But as my kids have grown older and streaming TV is the norm, I wanted quicker.
So ... moving on 2 years, I upgraded my EE mobile and they offered me a deal on their upto 80mb fibre plus product. OK, that sounds good, maybe I'll get double at around 58mb, that'd be really nice. I'm getting the same 29mb speed I did previously. So really, I'm paying more for the top product and its the same. But actually its worse ...
They messed up my order initially, I bought an Asus DSL-AC68U router to get me online while I waited for brightbox 2. With the Asus, I was getting 29mb down and 16mb up, my previous up speed on BT was around 7mb - so great, I can actually get some faster speeds. But when I received my brightbox, I plugged it in and now I'm getting 29mb down (still) and only 3.5mb up. Somethings not right, I've complained and they tell me I should be getting around 16mb-19mb up and 56mb to 65mb down.
My question. When BT have "stablised" my line to 29mb, is this "cap" likely to still be in place? I havent changed phone number or anything, I equate it to moving electricity suppliers - i just have someone else billing me and on the end of the phone, the service hasn't actually changed one iota.
Given that i've taken the double bandwidth product and getting the exact same down speed, am i capped? Is this a profile issue? Speaking to EE, its clear they know little more about the product and how it works than I do.
Also, why is the brightbox giving me 3.5mb up, against the 16mb up in my Asus router (and the Hub 5 gave me 7mb).
Is it realistic to expect about double my original speeds (the up speed on the Asus suggests it is).
Given that the EE "support" guys seemingly know nothing, I want to know where I stand with the technicalities. I have seen my line achieve around 36-38mb when first joining BT and before "stablisation". I know my line can do more, why is it not?
Thanks for any details.
Edited by jpj747 (Thu 29-Sep-16 21:38:08)