I've decided this may be the best place to look for help given the incredible journey of problems I've experienced over the last 9 weeks through an EE home move.
To cut a long story short, I initiated a home move with EE broadband over 9 weeks ago. There was problem after problem, with broadband orders not being processed, reference numbers not matching up, addresses not being changed etc. Eventually (after complaints, escalations and emails to executives etc) we were told everything was working approx three weeks ago.
Unfortunately this wasn't, and still isn't, the case. Our router has a broadband connection at 6mb however the internet state is disconnected. Looking at the log it shows 'CHAP authentication failed' - a PPP problem.
Now I've searched the internet for hours and cannot find any answers to this. We're at the point with EE now where they don't seem to know either - we've had Qube engineers at the house twice, six (yes six) replacement routers, Openreach out who say the line is working correctly and I have a dedicated back office broadband engineer working with me to try and resolve the issue.
Can anybody help, or has anybody come across this before? EE say I'm the only case along with one other person at the moment and they've never experienced a problem quite like it. Maybe someone on here could point me in the right direction and I can pass this information on.
Ps it's not a BB user/pass problem - these are correct and have been reset etc.
Thanks in advance.