We would expect around 65+ M download speed on his cct, he is in Sync at 70 M. When we have had a remote desktop session with his that is what we were seeing.
The main dispute is WiFi speed, we believe that on average you lose between 20% and 40% throughput on WiFi on 2.4Ghz, less on 5Ghz, and this loss increases with distance. On 5Ghz the distance/speed loss is greater and environment etc can effect this.
We have sugested that the customer uses a Power-Line adaptor to reach his laptop which is normally situated in another room to the router.
Re this reply to Andrew, you were asked about the wired results from four tests yesterday, from four testers.
See two tests I have just conducted, wired, for comparison.
and BT Wholesale Performance Test:
Download speed achieved during the test was - 61.22 MbpsMine is a Home product, not a business one
For your connection, the acceptable range of speeds is 40 Mbps-63.44 Mbps .
Additional Information: IP Profile for your line is - 63.44 Mbps
Upload speed achieved during the test was - 11.93Mbps
Additional Information: Upstream Rate IP profile on your line is - 20 Mbps
, and the tbb graph is how any properly performing decent quality xDSLx should look. On a Home/SOHO one even Plusnet can achieve similar, though not consistently.
Now a wireless tbb
from downstairs near a side wall, with the router upstairs near the opposite side wall. The house is built completely metal-framed, then brick-clad. So joists are quite a barrier.
Sync speeds in my sig.
The point of the thinkbroadband test is that multi-threaded it is easier to achieve high throughput. Single-threaded being around the multi-threaded line indicates adequate capacity at the ISP end. A large gap and wildly fluctuating graph lines suggest there may be a capacity problem at the time of the test.
That's why I suggested to the OP to check he hadn't accidentally been switched to a Home product, where on a smaller ISP that could perhaps be expected. Business grade connections should be better.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk.
Domains, site and mail hosting - Tsohost
Connection - AAISP Home::1 80/20. Sync 65618/13914Kbps @ 600m. BQMs - IPv4