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Administrator MrSaffron
(staff) Mon 20-Mar-17 12:19:11
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Re: Sudden slow wifi with fibre broadband


[re: charlestown] [link to this post]
 
So ignoring speed tests, how is the connection feeling?

That Ookla test was to a Newbury server, our testing is in London and will be consistent, whereas Ookla will pick the closest in terms of latency and thus more likely to give a higher result, but may change from day to day.

The usual defence of providers is our tester is WRONG, when the reality is that it is designed to reflect user experience, and not just report what is the connection speed.

Also no reason why people on Virgin Media should not get decent speeds an example grabbed from recent tests
http://tbb.st/1488378290435211555

And we can go a lot faster too http://tbb.st/1489229024125180055

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Mon 20-Mar-17 12:22:21
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Re: Sudden slow wifi with fibre broadband


[re: cloudscape] [link to this post]
 
So does the ISP consider all four Ethernet based tests in the post at http://forums.thinkbroadband.com/technical/t/4536103... to be perfectly good for the service purchased?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Mon 20-Mar-17 12:26:57
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Re: Sudden slow wifi with fibre broadband


[re: cloudscape] [link to this post]
 
Some examples from other Cloudscape customers

http://tbb.st/1489361704190764755
http://tbb.st/1488576076452781855
http://tbb.st/1489870501497483755
http://tbb.st/148986757068348282744
http://tbb.st/1489923014638151155
http://tbb.st/1489862855693761355
http://tbb.st/1489858376199175555
http://tbb.st/1489857708388962655
http://tbb.st/1489855836891899855

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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ISP Representative cloudscape
(isp) Mon 20-Mar-17 12:31:47
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Re: Sudden slow wifi with fibre broadband


[re: MrSaffron] [link to this post]
 
Hi Andrew,

We would expect around 65+ M download speed on his cct, he is in Sync at 70 M. When we have had a remote desktop session with his that is what we were seeing.

The main dispute is WiFi speed, we believe that on average you lose between 20% and 40% throughput on WiFi on 2.4Ghz, less on 5Ghz, and this loss increases with distance. On 5Ghz the distance/speed loss is greater and environment etc can effect this.

We have sugested that the customer uses a Power-Line adaptor to reach his laptop which is normally situated in another room to the router.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Administrator MrSaffron
(staff) Mon 20-Mar-17 12:50:23
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Re: Sudden slow wifi with fibre broadband


[re: cloudscape] [link to this post]
 
A very simplistic view, its not a blanket 20 to 40% drop off on 2.4GHz.

From what we can see on the speed test results over Ethernet there is an underlying issue beyond just Wi-Fi

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
ISP Representative cloudscape
(isp) Mon 20-Mar-17 13:05:15
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Re: Sudden slow wifi with fibre broadband


[re: MrSaffron] [link to this post]
 
Hi Andrew,

We have had a SFI visit, the NTE was upgraded and his profile reset. He is in SYNC at 70M, and he is on a new under-contended interconnect on our network.

We can refer this back to the carrier to check throughput on his Port but this does not resolve his gripe about WiFi performance. When we have had a remote desktop session with a wired connection and WiFi disabled we could not identify any issues.

The customer is adamant that he was getting 70M on WiFi through out his premises and now it is much less. I have no explanation.

Here is a test from another cct on the same interconnect in SYNC at 33M / 7.5M
http://www.thinkbroadband.com/speedtest/button/14900...
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Administrator MrSaffron
(staff) Mon 20-Mar-17 13:08:18
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Re: Sudden slow wifi with fibre broadband


[re: cloudscape] [link to this post]
 
And is that test a good one?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Mon 20-Mar-17 13:17:15
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Re: Sudden slow wifi with fibre broadband


[re: cloudscape] [link to this post]
 
In reply to a post by cloudscape:
Hi Andrew,

We would expect around 65+ M download speed on his cct, he is in Sync at 70 M. When we have had a remote desktop session with his that is what we were seeing.

The main dispute is WiFi speed, we believe that on average you lose between 20% and 40% throughput on WiFi on 2.4Ghz, less on 5Ghz, and this loss increases with distance. On 5Ghz the distance/speed loss is greater and environment etc can effect this.

We have sugested that the customer uses a Power-Line adaptor to reach his laptop which is normally situated in another room to the router.
Re this reply to Andrew, you were asked about the wired results from four tests yesterday, from four testers.

See two tests I have just conducted, wired, for comparison.

Thinkbroadband
and BT Wholesale Performance Test:
Download speed achieved during the test was - 61.22 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-63.44 Mbps .
Additional Information: IP Profile for your line is - 63.44 Mbps

Upload speed achieved during the test was - 11.93Mbps
Additional Information: Upstream Rate IP profile on your line is - 20 Mbps
Mine is a Home product, not a business one, and the tbb graph is how any properly performing decent quality xDSLx should look. On a Home/SOHO one even Plusnet can achieve similar, though not consistently.

Now a wireless tbb from downstairs near a side wall, with the router upstairs near the opposite side wall. The house is built completely metal-framed, then brick-clad. So joists are quite a barrier.

Sync speeds in my sig.

The point of the thinkbroadband test is that multi-threaded it is easier to achieve high throughput. Single-threaded being around the multi-threaded line indicates adequate capacity at the ISP end. A large gap and wildly fluctuating graph lines suggest there may be a capacity problem at the time of the test.

That's why I suggested to the OP to check he hadn't accidentally been switched to a Home product, where on a smaller ISP that could perhaps be expected. Business grade connections should be better.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65618/13914Kbps @ 600m. BQMs - IPv4 & IPv6
ISP Representative cloudscape
(isp) Mon 20-Mar-17 13:17:33
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Re: Sudden slow wifi with fibre broadband


[re: MrSaffron] [link to this post]
 
That one is performing fine, no complaints.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User charlestown
(newbie) Mon 20-Mar-17 13:19:22
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Re: Sudden slow wifi with fibre broadband


[re: MrSaffron] [link to this post]
 
It's variable and somewhat erratic, but clearly slower than I had before. It's not unusable like somebody stuck in the middle of nowhere with 1mbps over ADSL, but at present falls well short of what I expected.

Edited by charlestown (Mon 20-Mar-17 13:19:54)

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